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Guest Engagement
76 articles
Setting up Guest Engagement
Set up your property settings
Set up Communication
Set up your digital guest directory
Set up the check-in form
Set up guest feedback
Setting up and managing upsells
Set up and send SMS (text messages)
Using other languages
Configuring Expedia to allow Guest Engagement emails to be sent
Guest Engagement setup checklists
Frequently asked questions about Guest Engagement
Guest Engagement video guides
Video: Introduction to Guest Engagement
Directory Module Overview
Info card types for your Guest directory
Adding a new card to your Directory
Add directions to your Concierge in Guest Engagement
Additional services
Directions
Share your Guest directory with QR codes
Create clickable phone numbers in your Guest directory
Add Google Maps directions to your Guest directory
A really quick introduction to upselling
Setting up offers: The essentials
Adding a new offer
Adding questions to your offers
Advanced settings for upsell offers and room upgrades
Controlling offer visibility using Segmentation
How can I improve my upsell email click rate?
How can I make offers more prominent in upsell emails?
Determine your property's personality
Identifying your guest personas
How much detail should you include in your offers?
Selling experiences
How can I show offers to guests staying only on certain dates?