Customer Support

Overview of the Guest directory, explaining what it is, where it is located, and how it works.

Overview of the Guest directory

Learn how to set up and customise your property's digital Concierge web page and Guest directory.

Configure your digital Concierge and Guest directory

Learn about the different types of Info cards available in Guest Engagement to enhance your digital Guest directory.

Info card types for your Guest directory

Learn how to add a new Info card to your property’s Guest directory.

Adding a new card to your Directory

Add directions to your Concierge in Guest Engagement.

Directions for your Concierge

Add services that appear in your Guest Engagement concierge to help guests discover what's available during their stay.

Additional services for your Concierge

Learn how to help guests find your property by adding directions in your Guest Engagement Concierge.

Add directions to your Concierge in Guest Engagement

Add a Google Maps link to your Info cards. This makes it easy for guests to get directions from your property to nearby places.

Add Google Maps directions to your Guest directory

Help your guests make calls easily by adding clickable phone numbers to your  Info cards for your Guest Engagement digital directory.

Create clickable phone numbers in your Guest directory

Learn how to help guests access your digital Guest directory by setting up and displaying QR codes around your property.

Share your Guest directory with QR codes

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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