Customer Support

Overview of the Guest directory, explaining what it is, where it is located, and how it works.

Directory Module Overview

Learn how to set up and customise your property's digital Concierge web page and Guest directory.

Configure your digital Concierge and Guest directory

Learn about the different types of Info cards available in Guest Engagement to enhance your digital Guest directory.

Info card types for your Guest directory

Learn how to add a new Info card to your property’s Guest directory.

Adding a new card to your Directory

Add directions to your Concierge in Guest Engagement.

Directions for your Concierge

Add services that appear in your Guest Engagement concierge to help guests discover what's available during their stay.

Additional services for your Concierge

Learn how to help guests find your property by adding directions in your Guest Engagement Concierge.

Add directions to your Concierge in Guest Engagement

Help guests find their way around by adding Google Maps links to your Info cards. This makes it easy for guests to get directions from your property to nearby places.

Add Google Maps directions to your Guest directory

Help your guests make calls easily by adding clickable phone numbers to your  Info cards for your Guest Engagement digital directory.

Create clickable phone numbers in your Guest directory

Learn how to help guests access your digital Guest directory by setting up and displaying QR codes around your property.

Share your Guest directory with QR codes

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Track the progress of all tickets related to your company.

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