If you need to get in touch with us for assistance, see our contact options below.
Chat with us
The fastest way to get help and contact our support team is to start a chat with us, available 24 hours a day, 7 days a week. Log in to your SiteMinder account and click the messenger icon on the bottom right of your screen to start a conversation.
Instant answers: Find immediate help by chatting with Sim, our AI assistant
Talk to a human: If our AI assistant can’t find the answer, you can request to speak with a member of our human support team
Available in your language: Chat with us 24/7 in English, Spanish, French, German, Indonesian, Italian, Portuguese, Thai, or Mandarin
No support code required: Unlike phone support, you don’t need a code to start a chat
Phone support
Prefer to talk to human support via phone?
Call us to speak with our support team by phone. See the full list of of regional phone numbers and operating hours below.
Australia
Country | Phone | Opening hours |
International | +61 2 9221 4444 | 24hr English support |
Australia (Toll free) | 1300 736 198 | 24hr English support |
New Zealand | 0800 452 450 | 24hr English support |
Americas
Country | Phone | Local language hours | English support |
International | +1 (972) 685 2160 | 24hr English support | 24hr English support |
USA (Toll free) | 1 800 511 6038 | 24hr English support | 24hr English support |
Dallas | +1 469 930 5611 | 24hr English support | 24hr English support |
Argentina | +54 112 041 6262 | Local language: Monday–Friday 11:00–21:00 (GMT-3) | 24hr English support |
Brazil | +55 114 632 0152 | Local language: Monday–Friday 05:00–14:00 (GMT-3) | 24hr English support |
Chile | +56 233 212 110 | Local language: Monday–Friday 11:00-21:00 (GMT-3) | 24hr English support |
Colombia | +57 605 654 6600 | Local language: Monday–Friday 09:00–19:00 (GMT-5) | 24hr English support |
Costa Rica | +506 (4) 106 3309 | Local language: Monday–Friday 08:00–18:00 (GMT-6) | 24hr English support |
Mexico | +52 553 098 7688 | Local language: Monday–Friday 08:00–18:00 (GMT-6) | 24hr English support |
Panama | +5073782180 | Local language: Monday–Friday 08:00–18:00 (GMT-5) | 24hr English support |
Peru | +5180080488 | Local language: Monday–Friday 08:00–18:00 (GMT-5) | 24hr English support |
Europe and UK
Country | Phone | Local language hours | English support |
International | +44 20 3151 0730 | 24hr English support | 24hr English support |
UK | +44 (0)20 3151 0730 | 24hr English support | 24hr English support |
Ireland | +353 91 435 995 | 24hr English support | 24hr English support |
South Africa (Toll free) | +27 800 010 332 | 24hr English support | 24hr English support |
Austria | +43 720 115 211 | Local language: Monday–Friday 09:00–18:00 (GMT+1) | 24hr English support |
France | +33 178 968 899 | Local language: Monday–Friday 09:00–18:00 (GMT+1) | 24hr English support |
Germany | +49 408 553 8719 | Local language: Monday–Friday 09:00–18:00 (GMT+1) | 24hr English support |
Italy | +39 (0) 252 207 003 | Local language: Monday–Friday 09:00–18:00 (GMT+1) | 24hr English support |
Portugal | +351 211 232 904 | Local language: Monday–Friday 09:00–18:00 (GMT+0) | 24hr English support |
Spain | +34 93 220 1590 | Local language: Monday–Friday 09:00–19:00 (GMT+1) | 24hr English support |
Asia
Country | Phone | Local language hours | English support |
Cambodia (Toll free) | +855 1800 201 736 | 24hr English support | 24hr English support |
Malaysia | +604 224 2396 | 24hr English support | 24hr English support |
Philippines | +63 282 312 355 | 24hr English support | 24hr English support |
Singapore | +65 6690 7227 | 24hr English support | 24hr English support |
Vietnam | +84 236 445 8170 | 24hr English support | 24hr English support |
Hong Kong | +852 5819 5407 | Local language: Monday–Friday 08:00–17:00 (GMT+8) | 24hr English support |
Indonesia (Toll free) | +62 800 140 1641 | Local language: Monday–Friday 08:00–18:00 (GMT+8) | 24hr English support |
Mainland China — Shanghai (Toll free) | +86 400 842 8023 | Local language: Monday–Friday 08:00–17:00 (GMT+8) | 24hr English support |
Taiwan | +886 2 7753 7543 | Local language: Monday–Friday 08:00–17:00 (GMT+8) | 24hr English support |
Thailand (Toll free) | +66 1800 013 205 | Local language: Monday–Friday 08:00–17:00 (GMT+7) | 24hr English support |
Thailand | +66 2 105 4160 | Local language: Monday–Friday 08:00–17:00 (GMT+7) | 24hr English support |
To contact our support team via e-mail, send your inquiry to support@siteminder.com.
You can also chat with us 24 hours a day, 7 days a week in English, Spanish, French, German, Indonesian, Italian, Portuguese, Thai, or Mandarin. To start a chat, log in to your account and click the messenger icon on the bottom right of your screen.
Contact our Sales team
Need to contact our sales team?
To contact our sales team please submit this contact form and we will get back to you as soon as possible:
Contact Sales by phone
To phone our sales team, use the same regional phone numbers listed above under phone support, and select option 2 when prompted to be connected to Sales.
Troubleshooting phone calls: If you are trying to call our support team and hear "The access code entered is not valid", your property phone system may require an outbound code (like pressing 9) to dial external numbers. Please try calling from a mobile phone or other external phone line instead.