Customer Support

Get your property set up on the SiteMinder platform.

Getting started with the SiteMinder platform

Tips on using our help centre and AI chatbot

Get in touch with our support team for assistance or connect with our sales team.

Contact us

Learn how to set up SiteMinder's booking engine to accept direct bookings.

Get started with Direct Booking: setting up your booking engine

Troubleshoot general errors

Here’s a handy glossary of commonly used hotel industry terminology and technological terms.

Glossary of hotel industry terminology

Planning ahead

View and manage notifications for your user account.

View notifications and manage preferences

Guest Messaging Security Measures from Booking.com

Getting started

View and edit your account details and preferences, such as language, phone number, e-mail notifications, and MFA verification method.

View and update your account settings via My account

Account settings

About your platform’s Dashboard. You’ll land on this page when you first log in.

Overview of the Dashboard

FAQs about error messages and notifications found on your Dashboard under Property Status, Channel Status, and Connectivities status.

Property, Channel, and Connectivities Status on your Dashboard: FAQ

Dashboard

The SiteMinder mobile app helps you manage your property on the go. The app is free and available for iOS and Android devices.

Download and log in to the SiteMinder mobile app

How to download and install the SiteMinder mobile app, and explore the features available.

Get started with the SiteMinder mobile app

View and manage your availability, rates, and restrictions via the SiteMinder mobile app.

Manage inventory via the SiteMinder mobile app

SiteMinder mobile app

Video: Rooms and rates

Video: Overview of the inventory grid

Video: Connect, map and enable a channel

Video: Yield rules

Video: Overview of Billing

Video: Overview of SiteMinder Pay

Video: Process payments and refunds

Video: Automated payments

Video: Payment requests

Video: Payment terminal

Video guides

Kontakt

Contacta con nosotros

Blog

Log in

SiteMinder

Product updates

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.