Customer Support

Get your property set up on the SiteMinder platform.

Getting started with the SiteMinder platform

Tips on using our help centre and AI chatbot

Get in touch with our support team for assistance or connect with our sales team.

Contact us

Learn how to set up SiteMinder's booking engine to accept direct bookings.

Get started with Direct Booking: setting up your booking engine

Troubleshoot general errors

Here’s a handy glossary of commonly used hotel industry terminology and technological terms.

Glossary of hotel industry terminology

Planning ahead

View and manage notifications for your user account.

View notifications and manage preferences

Guest Messaging Security Measures from Booking.com

Getting started

View and edit your account details and preferences, such as language, phone number, e-mail notifications, and MFA verification method.

View and update your account settings via My account

Account settings

About your platform’s Dashboard. You’ll land on this page when you first log in.

Overview of the Dashboard

FAQs about error messages and notifications found on your Dashboard under Property Status, Channel Status, and Connectivities status.

Property, Channel, and Connectivities Status on your Dashboard: FAQ

Dashboard

The SiteMinder mobile app helps you manage your property on the go. The app is free and available for iOS and Android devices.

Download and log in to the SiteMinder mobile app

How to download and install the SiteMinder mobile app, and explore the features available.

Get started with the SiteMinder mobile app

View and manage your availability, rates, and restrictions via the SiteMinder mobile app.

Manage inventory via the SiteMinder mobile app

SiteMinder mobile app

Video: Rooms and rates

Video: Overview of the inventory grid

Video: Connect, map and enable a channel

Video: Yield rules

Video: Overview of Billing

Video: Overview of SiteMinder Pay

Video: Process payments and refunds

Video: Automated payments

Video: Payment requests

Video: Payment terminal

Video: Connect and map to Airbnb

Video guides

Kontakt

Contacta con nosotros

Blog

Log in

SiteMinder

Product updates

Find answers and get help from Intercom Support and Community Experts

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