What types of notifications can I receive?
Distribution
Set up notifications to receive alerts about your channels and connectivities so you can resolve any issues quickly:
Channel connection issues
Channel disabled alerts
Channel rate disabled alerts
Channel performance updates (slow updates or service interruptions)
Dynamic Revenue Plus
If you are subscribed to Dynamic Revenue Plus, you will get real-time alerts for:
Pricing recommendations
Pace performance
Events
Competitor insights
You must have Dynamic Revenue Plus enabled on your account to receive these notifications.
Channels Plus
If you have Channels Plus enabled on your account, you will get real-time alerts for Channels Plus.
How will I receive notifications?
In-app notifications: log into your platform on a web browser (click the bell icon) or open the mobile app (Notifications tab)
E-mail notifications: Sent directly to the e-mail address associated with your account
Push notifications: Pop-up alerts that appear on your mobile device screen (requires the mobile app)
View notifications
When notification categories are turned on, you will see a complete list of these notifications in your platform and mobile app, in addition to any push or e-mail alerts you've enabled.
View notifications in your platform (web browser)
Log into your account on a desktop or mobile web browser
Click the bell icon in the header navigation
Select View all to see your notifications for the past 90 days
You can filter by clicking the toggle Show unread only
View your notifications in the mobile app
Log into your account in the mobile app
Tap the Notifications tab at the bottom of your screen
Tap Select to mark multiple notifications as read at once
Manage notification preferences
Manage preferences via desktop or mobile web browser
Log in to your platform on a desktop or mobile web browser to manage which notifications you want to receive:
Click the bell icon located in the top navigation bar of your dashboard
Click View all
Click on Settings (gear icon)
Click the toggle switch next to a category to turn it on. The toggle turns blue when the category is on. Click it again to turn the category off.
When a category is on, the E-mail box next to it is ticked by default. Untick the E-mail box for any category you do not want to receive by e-mail.
Note: To set up push notifications for your mobile device, you'll need to download and log into the mobile app > turn on mobile notifications in Notification settings.
Manage preferences via the mobile app
Download and log into the mobile app to manage your preferences for mobile and email notifications.
To turn on push alerts and get real-time notifications on your mobile device:
Open the mobile app and tap on the settings gear icon
Tap on Notification settings
Tap on the toggle switches for each category to turn notifications on or off
For each notification type, select your preferred delivery method:
Tap the Bell icon to enable push notifications for your mobile device
Tap the Envelope icon to get notifications via e-mail
Note:
Notification preferences are specific to each user account. Settings apply to all properties connected to your account
Default settings: All notification settings are turned on by default. You can disable any categories or delivery methods you don't need.
Notifications for new reservations
⚠️ The in-app and e-mail notifications on this Notification settings page do not include reservation notifications.
Notifications for new reservations are set up separately for each booking source: in Distribution > Channels > Channel settings for OTA bookings (or via the channel directly), in Direct booking > Configuration > Guest communications for direct bookings, and in Distribution > Channels Plus > Setup for Channels Plus bookings.