E-mail addresses configured in Direct booking > Configuration > Guest communications only apply to bookings made via your direct booking engine. If guests book through a channel, e-mails will be sent by the channel.
Set up e-mail notifications for Direct booking
Set up e-mail notifications for Direct booking to receive notifications for new reservations, enquiries, or availability limits.
Go to Direct booking > Configuration > Guest communications > click on the edit button in the E-mail contacts section.
Enter your e-mail address(es) for the following sections to receive the relevant notifications for Direct booking:
E-mail Type | Description |
Reservation confirmation e-mail | E-mails for new direct booking reservations. |
Reservation confirmation CC e-mail | Additional e-mail address for reservation confirmations. |
Enquiry e-mail | Receive guest enquiry forms. |
Minimum inventory threshold alert | E-mails when your availability reaches the minimum number of rooms for direct booking. |
Inventory alert e-mail | E-mails when a direct booking room type’s availability drops to a specified value (due to bookings or closures). If inventory alerts are not required, enter a value of “0”. |
⚠️ Notification e-mails from SiteMinder are sent from the following addresses. Add these to your safe sender list to ensure they are not blocked: