Customer Support

Set up cancellation policies for Direct booking and enable self-service cancellation and modification settings for your guests.

Set up cancellation policies for Direct booking

Set up languages and translations for your booking engine

Set up and manage taxes for Direct booking

Add or change the banner image and colour theme for your SiteMinder booking engine.

Customise your booking engine: banner image and colour theme

Set up your booking engine's guest display options, including for enquiry settings, room availability, guest details, occupancy, and more.

Set up guest display options for your booking engine

Customise the guest details form for guests booking on your direct booking engine.

Direct Booking: Guest details form

Set up the pre-payment policy for a direct booking rate  — pre-payment details needed or not needed to secure a booking.

Pre-payment policy (reservation policy settings) for direct booking rates

Set up e-mail notifications for your direct booking engine to receive notifications for new reservations, enquiries, or availability limits.

E-mail notifications for Direct booking

Edit e-mail templates for Direct booking

Tax settings for Direct booking: FAQs

Settings to configure when using a custom From e-mail address

Link your booking engine with your property’s website to help increase direct bookings.

Link your booking engine with your property’s website

Frequently asked questions related to integrating your Booking Engine with your property's website.

Integrating your Booking Engine with your website: FAQs

Send e-mails to guests who book through your direct booking engine.

Send e-mails to guests for Direct booking

Setup and configuration

Integrate Google Analytics 4 with your booking engine to help track its traffic, performance, and conversion.

How to connect Google Analytics 4 to your booking engine

Test your booking engine's integration with Google Analytics 4 to check it is correctly set up.

Test your Google Analytics 4 integration with your booking engine

Google Analytics 4 with your booking engine: frequently asked questions

Integrate Google Analytics 4 with your booking engine.

Google Analytics

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