Important to know:
E-mails set up in Direct booking > Configuration > Guest communications only apply to bookings made via your SiteMinder booking engine. If guests book through a channel, e-mails will be sent by the channel.
Set up e-mail notifications for Direct booking
Set up e-mail notifications for Direct booking to receive notifications for new reservations, enquiries, or availability limits.
Go to Direct booking > Configuration > Guest communications > click on the edit button in the E-mail contacts section.
Enter your e-mail address(es) in the following sections to receive the relevant notifications:
Reservation confirmation e-mail — booking engine notifications to confirm new reservations.
Reservation confirmation CC e-mail — additional e-mail address for reservation confirmations.
Enquiry e-mail — receive enquiry forms.
Minimum inventory threshold alert — receive notifications when your availability reaches the minimum number of rooms.
Inventory alert e-mail — receive notifications whenever a room type’s availability drops to a specified value (due to bookings or closures). If inventory alerts are not required, enter a value of “0”.
Send e-mails to guests for Direct booking reservations
Send e-mails to guests who book through your SiteMinder booking engine. To enable guest e-mails, go to Direct booking > Configuration > Guest communications > turn on the toggle next to each of the following e-mail types you want to send to guests:
Reservation confirmation — a reservation confirmation with reservation details that is sent when guests make a booking.
Reservation modification — a confirmation of any changes to a reservation.
Reservation cancellation — a cancellation confirmation when the reservation is cancelled.
Pre-arrival message — a reminder a few days before arrival, which can also be useful for upselling or sending directions.
Post-departure message — a follow-up e-mail after check out. Good for thanking guests, sending promotion codes for future stays, or asking for reviews.
Customise e-mail templates
Once you have turned on the toggle for each type of guest e-mail, you will need to customise each e-mail template, otherwise blank e-mail notifications will be sent to your guests.
To customise an e-mail template, in Direct booking > Configuration > Guest communications, click the Edit icon on the e-mail type you wish to edit (i.e. Reservation confirmation, Reservation modification, etc.). A side window will appear, where you can add the following e-mail fields:
Subject
Header text
Footer text
Header image
Header image URL
Footer image
Footer image URL
You also have the option to use the code editing feature (advanced coding skills required).