Important to know:
To check if your channel sends reservation e-mail notifications, or to set up your reservation e-mail address, go to Distribution > Channels.
Check if the channel sends reservation e-mails
Reservation e-mails are usually sent from your channels, but sometimes, it may be your SiteMinder platform that notifies you of new reservations, enquiries, or availability limits. Some common channels that do not send reservation e-mails are Booking.com, Expedia, and LateRooms/AsiaRooms LRConnect.
To check if your channel sends reservation e-mails:
Go to Distribution > Channels.
Click on the ellipsis (...) of your specified channel to Update channel settings.
Check if there is a Reservation e-mail address field under General settings.
If the Reservation e-mail address field is there, it is your SiteMinder platform that sends the reservation e-mails. If the field is not there, it is your channel that sends the e-mails.
If your channel sends reservation e-mails, you should contact the channel to ensure that they have your correct reservation e-mail address.
Set up your reservation e-mail address
If your SiteMinder platform sends reservation e-mails instead of your channel, make sure you set up your reservation e-mail address. Follow these steps:
Go to Distribution > Channels.
Click on the ellipsis (...) of your specified channel to Update channel settings.
Under Channel Settings, click on the Edit icon in General settings.
Enter your e-mail address in the Reservation e-mail address field.
Click Save.
If you are having issues with receiving reservation e-mail notifications, check the following:
Your e-mail address is spelt correctly in your General settings.
The reservation e-mails are not being sent to your spam folder.
Any e-mail addresses that send you reservations are added to your e-mail contacts; this will usually prevent those e-mails from being sent to your spam folder.