Check if the channel sends reservation e-mails to your property
Reservation e-mails are usually to you sent from your channels, but sometimes, it may be your SiteMinder platform that notifies you of new reservations, enquiries, or availability limits. Some common channels that do not send reservation e-mails are Booking.com, Expedia, and LateRooms/AsiaRooms LRConnect - for these channels, you need to add your e-mail address in Channel settings.
To check if your channel sends reservation e-mails to your property:
Go to Distribution > Channels.
Click on the ellipsis (...) of your specified channel to Update channel settings.
Check if there is a Reservation e-mail address field under General settings.
If the Reservation e-mail address field is there, reservation e-mails will come from SiteMinder. If the field is not there, it is the channel that sends you the e-mails.
If your channel sends reservation e-mails, you should contact the channel to ensure that they have your correct reservation e-mail address.
Note: The channel (OTA) handles all booking confirmation communications to guests.
Set up your reservation e-mail address
If the Reservation e-mail address field exists in Channel settings, make sure to add and check the reservation e-mail address to ensure your property receives the emails:
Go to Distribution > Channels.
Click on the ellipsis (...) of your specified channel to Update channel settings.
Under Channel Settings, click on the Edit icon in General settings.
Enter your e-mail address in the Reservation e-mail address field.
Click Save.
If you are having issues with receiving reservation e-mail notifications, check the following:
Your e-mail address is spelt correctly in your General settings.
The reservation e-mails are not being sent to your spam folder.
Any e-mail addresses that send you reservations are added to your e-mail contacts; this will usually prevent those e-mails from being sent to your spam folder.