Supported inventory updates
The Expedia channel connection supports the following inventory updates. However not all inventory types are supported for every channel rate (e.g. rates and restrictions are not supported for package or derived rates managed via the channel). Check the inventory data supported/not supported for each Expedia rate when mapping > under Data supported by this channel rate / Data not supported by this channel rate.
Rates (those shown on the Inventory grid)
Single guest discount: only supported when using occupancy-based pricing
Availability
Restrictions: (Minimum stay, Maximum stay, Stop sell, CTA; closed to arrival, and CTD; closed to departure)
💡 Expedia has a maximum inventory update period of 730 days.
Before connecting
You need to set up an account with Expedia before connecting the channel in your SiteMinder platform. Create an account here.
Before connecting, create your room types and rate plans in Expedia’s extranet. Set up settings such as room type details, occupancy settings, and extra person charges. Some settings need to be managed via the Expedia extranet directly, including extra person fees, deposits, cancellation policies, content and images.
Connect to Expedia
Step 1: Connect SiteMinder in Expedia's extranet
Log in to Expedia Partner Central (expediapartnercentral.com) and select your property.
Go to the Rooms and Rates section and click on Expedia Connectivity Settings.
If prompted, complete Additional verification (first-time connection).
Select SiteMinder RDX as your System Provider from the drop-down list.
Tick the Connectivity Options: Availability Rates and Booking Retrieval.
Click Submit to complete the connection.
Take note of your hotel ID (also known as hotel code, property code, or Expedia ID).
Step 2: Connect Expedia in your SiteMinder platform
Go to Distribution > Channels > click on Expedia.
Click “Yes, I have an account with Expedia”, then click Connect.
Click Log in to Expedia, then click Next. Make sure SiteMinder RDX is connected in your Expedia account.
Enter your Property code (also known as Hotel ID or EID).
Enter the Reservation e-mail address for reservation notifications to be sent to.
Click Connect.
Expedia channel settings
To view or update Expedia channel settings:
Go to Distribution > Channels.
In the My channels tab, click the ellipsis button (three dots button) next to Expedia.
Select Update channel settings.
View your settings in the Channel settings tab.
To make changes, click the edit button.
Make your required changes and click Save.
Reservation e-mail address
SiteMinder sends reservation confirmation and update e-mails for your property to this address for Expedia bookings. Expedia does not send reservation e-mail notifications to your property by default. To check if you can receive notifications directly from Expedia as well, contact Expedia directly.
Note: SiteMinder cannot send booking confirmation e-mails for reservations containing unmapped rates.
Rate multiplier
At channel level for all room rates, or channel rate level for specific channel rates only.
Currency conversion
Confirm your property's base currency is correctly set via property name > Property Settings. If currency conversion is enabled, select the currency code in Expedia channel settings. The currency in your platform must be the currency set in your Expedia extranet.
Reservation commission percentage
Reservation commission will be added on top of the total reservation amount. (This will affect the reservation totals sent to your PMS for net rates).
Use ETP derived rate mapping
This setting is only for properties set up on the Expedia Traveller Preference (ETP) program:
Disabled/unticked (default): When disabled, derived rates for different payment options do not appear in the available list to be mapped. You only need to map one rate, and reservations for both Expedia Collect and Hotel Collect are delivered through that mapped rate.
Enabled/ticked: When enabled, Expedia Collect and Hotel Collect derived rates appear as separate mapping options. Map each payment method to its corresponding SiteMinder rate plan so reservations are delivered through the rate mapped to that payment method
⚠️ This setting does not control other additional rate types including linked, packages or corporate rates. Always map these additional rate types such as linked rates separately.
Enable Expedia
Once you have mapped all required room rates and checked that availability, rates, and restrictions are correct, enable the channel to start sending inventory updates.
To enable the Expedia channel connection:
Go to Distribution > Channels.
Find Expedia and click on the ellipsis button (three dots button).
Select Update channel settings.
Click the pencil (edit) icon to edit.
Click the Enable the connection to Expedia button.