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Connect to Expedia

How to connect the channel Expedia in your SiteMinder platform.

Supported inventory updates

The Expedia channel connection supports the following inventory updates. However not all inventory types are supported for every channel rate (e.g. rates and restrictions are not supported for package or derived rates managed via the channel). Check the inventory data supported/not supported for each Expedia rate when mapping > under Data supported by this channel rate / Data not supported by this channel rate.

  • Rates (those shown on the Inventory grid)

  • Single guest discount: only supported when using occupancy-based pricing

  • Availability

  • Restrictions: (Minimum stay, Maximum stay, Stop sell, CTA; closed to arrival, and CTD; closed to departure)

💡 Expedia has a maximum inventory update period of 730 days.

Before connecting

You need to set up an account with Expedia before connecting the channel in your SiteMinder platform. Create an account here.

Before connecting, create your room types and rate plans in Expedia’s extranet. Set up settings such as room type details, occupancy settings, and extra person charges. Some settings need to be managed via the Expedia extranet directly, including extra person fees, deposits, cancellation policies, content and images.

Connect to Expedia

Step 1: Connect SiteMinder in Expedia's extranet

  1. Log in to Expedia Partner Central (expediapartnercentral.com) and select your property.

  2. Go to the Rooms and Rates section and click on Expedia Connectivity Settings.

  3. If prompted, complete Additional verification (first-time connection).

  4. Select SiteMinder RDX as your System Provider from the drop-down list.

  5. Tick the Connectivity Options: Availability Rates and Booking Retrieval.

  6. Click Submit to complete the connection.

  7. Take note of your hotel ID (also known as hotel code, property code, or Expedia ID).

Step 2: Connect Expedia in your SiteMinder platform

  1. Go to Distribution > Channels > click on Expedia.

  2. Click “Yes, I have an account with Expedia”, then click Connect.

  3. Click Log in to Expedia, then click Next. Make sure SiteMinder RDX is connected in your Expedia account.

  4. Enter your Property code (also known as Hotel ID or EID).

  5. Enter the Reservation e-mail address for reservation notifications to be sent to.

  6. Click Connect.

Expedia channel settings

To check and set Expedia's channel settings, go to Distribution > Channels > Expedia > Channel settings tab.

  • Reservation e-mail address: SiteMinder sends reservation confirmation and update e-mails for your property to this address for Expedia bookings. Expedia does not send reservation e-mail notifications to your property by default. To check if you can receive notifications directly from Expedia as well, contact Expedia directly. (Note: SiteMinder cannot send booking confirmation e-mails for reservations containing unmapped rates)

  • Rate multiplier: at channel level for all room rates, or channel rate level for specific channel rates only

  • Currency conversion

  • Reservation commission percentage: reservation commission will be added on top of the total reservation amount. (This will affect the reservation totals sent to your PMS for net rates).

Enable Expedia

Once mapping is complete, check your inventory is showing correctly for Expedia on your SiteMinder platform Inventory grid. Once ready, enable Expedia in Channel settings.

To enable the channel, go to Distribution > Channels > Expedia > Channel settings tab.

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