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Connect to Booking.com

Everything you need to know about connecting to Booking.com.

Updated over a week ago

Benefits of connecting to Booking.com

Booking.com is a leading online travel agency and one of our most popular channels, and with more than 28 million listings worldwide, connecting to it can significantly boost your property’s reservations, revenue, and visibility.

The Enhanced Sync feature makes it easy to map to Booking.com. You can manage your property’s room types and room rates via the SiteMinder platform without needing to log into Booking.com.

Updates supported by Booking.com

The inventory updates that our platform sends to Booking.com include the following information.

  • Rates

    • Rates shown on the Inventory page

    • Extra adult rate

    • Single guest discount

  • Availability

  • Restrictions (see examples in the ‘Note’ section below)

    • Minimum stay — also called ‘minimum stay on arrival’, this restriction only applies to the check-in day. For example, if you set this restriction to ‘3’ for 2 June 2023 and a guest wants to book a two-night reservation starting on 1 June 2023, they will be able to make the reservation.

    • Minimum stay through — this restriction applies to all of the days booked in the reservation. For example, if you set this restriction to ‘3’ for 2 June 2023 and a guest wants to book a two-night reservation starting on 1 June 2023, they will not be able to make the reservation.

    • Maximum stay — also called ‘maximum stay on arrival’, this restriction only applies to the check-in day.

    • Maximum stay through — the restriction applies to all of the days booked in the reservation.

    • Stop sell

    • CTA (closed to arrival)

    • CTD (closed to departure)

Note:

  • Booking.com has a maximum inventory update period of 545 days.

  • Channels that accept stop sells can also accept your platform’s release period.

  • Booking.com has two pricing models: a standard pricing model and an occupancy-based pricing (OBP) model. If you wish to change that, please contact our support team.

  • Our platform sends Booking.com Minimum stay and Maximum stay as ‘through’ instead of ‘on arrival’ by default. If you wish to change that, adjust the 'Use length of stay on arrival' setting within Channel settings; any previously sent length of stay restrictions will need to be managed directly on the Booking.com extranet.

  • When Enhanced Sync is enabled, your room type and room rate updates will be centrally managed via our platform and certain settings will be synced to Booking.com, including rate plan settings and room type details.

Connect to Booking.com

You need a Booking.com account before connecting the channel; to create one, go to Booking.com and set up your property.

To connect Booking.com, follow these steps:

  1. Go to Distribution > Channels.

  2. Open the All channels tab to see a list of all the available channels.

  3. Find and click on Booking.com.

  4. Click Connect.

  5. Click the button Log in to Booking.com, and once the new window opens, follow the steps below.

    1. Select the property that you want to connect to Booking.com.

    2. Take note of the Hotel ID (also called hotel code or property code).

    3. Confirm the connection to ‘SiteMinder RDX’.

    4. Click Save.

  6. Enter your Reservation e-mail address and your Property code, then click Next.

  7. If necessary, set up Currency conversion, then click Next.

  8. If necessary, set up a Rate multiplier, then click Next.

  9. Review the connection and click Finish.

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