About Despegar
Despegar (also known as Decolar in Brazil) is an Argentinian channel with a database of approximately 150,000 hotels, the largest available in the South American market.
Because of Despegar’s popularity in the region, the channel drives a significant volume of South American guests, which are one of the world's fastest growing outbound tourism groups.
Despegar offers specialised services in three languages: Spanish, English and Portuguese.
Inventory updates supported by Despegar
Despegar supports the following inventory updates:
Rates and occupancy — rates on the Inventory grid, extra adult rate, extra child rate, extra infant amount, and single guest discount.
Availability
Minimum stay / minimum stay on arrival
Maximum stay
Stop sell
CTA (closed to arrival)
CTD (closed to departure)
About availability inventory updates
Key points about the availability value that will be sent to Despegar:
The Availability value sent to Despegar will not be the same value as shown on the Inventory grid.
The Availability value sent to Despegar is the remaining available inventory (left-to-sell).
The available inventory (left-to-sell) is calculated using the flexible allotment (value from the Inventory grid), plus the base allotment, minus booked values (settings in your Despegar extranet).
For assistance with the base allotment and booked value settings, please contact Despegar Support.
➕ For example:
Your ‘Double standard’ has availability of 5 for tonight in the Inventory grid (the flexible allotment).
The base allotment is 4.
The booked value is 2.
As Despegar calculates the remaining available inventory (left-to-sell) value by the flexible allotment (5), plus the base allotment (4), minus the booked value (2), then the Availability value sent to Despegar is 7.
Connect to Despegar
💡Your property will need an account with Despegar before connecting to Despegar in the SiteMinder platform. You will also first need to create rooms and rates in Despegar’s extranet, to match the set up in your SiteMinder platform
First connect “Siteminder RDX” in Despegar’s extranet. Take note of your Hotel ID (also known as hotel code or property code), Username and Password. For more assistance with this step, contact Despegar Support directly.
To connect Despegar in your SiteMinder platform, follow these steps:
Go to Distribution > Channels > click on Despegar.
Follow the steps to connect. Enter your Property code (Hotel ID), Hotel Username, and Hotel Password for your Despegar extranet.
Set the Tax Inclusive setting to Yes or No. This must match the tax setting you have set in Despegar’s extranet.
Enter your Reservation email address you would like reservation emails to be sent to.
Once you confirm and click Connect, please wait 24 hours for our support team to confirm the connection with Despegar.
Update Despegar channel settings
Once the connection with Despegar is confirmed and activated, you can update the channel settings in Distribution > Channels > find Despegar and click on the ellipsis button (three dots button) > select Update channel settings > update the following channel settings:
Hotel username and password
Channel Currency Conversion — if you have enabled the setting Enable currency conversion in Property Settings, you can use this channel setting for Despegar to convert your base currency into a different currency, of which will be sent to the channel.
Is Tax Inclusive — select “Yes” if your rates are inclusive of taxes, or select “No” if your rates do not include taxes. This must match the setting you have set in Despegar’s extranet.
Reservation email address — the email address you would like reservation notifications to be sent to.
Enable Despegar
Once you have mapped all required room rates and checked that availability, rates, and restrictions are correct, enable Despegar to start sending inventory updates.
To enable Despegar, go to Distribution > Channels > find Despegar and click on the ellipsis button (three dots button) > select Update channel settings > click the “Enable the connection to Despegar” button.