Inventory updates supported by SynXis
SynXis supports the following inventory updates:
Rates and occupancy — rates on the Inventory grid, extra adult rate, extra child rate, single guest discount, and double rate modifier.
Availability
Minimum stay / minimum stay on arrival
Minimum stay through
Maximum stay
Stop sell
CTA (closed to arrival)
CTD (closed to departure)
💡 Note:
SynXis has a maximum inventory update period of 372 days.
By default, the Minimum stay and Maximum stay will be sent to SynXis as “on arrival” instead of “stay through”.
Connect to SynXis
Before connecting to SynXis, you will need to:
Have a SynXis account and set up your property in SynXis.
Create rooms and rates in SynXis’s extranet, to match the set up in your SiteMinder platform.
To connect to SynXis:
Contact your SynXis account manager to request an XML connection with SiteMinder. SynXis will enable the connection and provide SiteMinder with XML credentials, property code, and the default currency in SynXis.
In your SiteMinder platform, go to Distribution > Channels > find and click on SynXis > follow the steps to connect.
⚠️ The XML credentials are different to your SynXis login details.
Update SynXis channel settings
Once the connection with SynXis is activated, you can update the channel settings in Distribution > Channels > find SynXis and click on the ellipsis button (three dots button) > select Update channel settings.
SynXis supports the channel setting Rate multiplier, as well as the following advanced settings: Enterprise hotel, Process reservations by Room Code, and Use min stay through.
Enterprise hotel
If your hotel is classified as an enterprise hotel in SynXis, select “Yes” to Enterprise hotel in the channel settings.
Process reservations by Room Code
The Process reservations by room code setting is useful if you have many room rates created in SynXis that don’t need to be differentiated in your SiteMinder platform.
If enabled — only the room code will be used to process bookings from SynXis. Reservations for all room rates (mapped or unmapped) will be processed as long as one room rate of the same room type is mapped.
If not enabled — both room code and rate code will be used to process bookings from SynXis. Reservations from unmapped room rates will be processed as long as there is at least one rate mapped with that room type. If no rate from the room type is connected, the reservation won't reach your SiteMinder platform and you will need to add the reservation/update availability manually. Make the update either in your PMS/RMS, direct booking engine, or via Distribution > Inventory in your SiteMinder platform.
Use min stay through
There are two types of minimum stay:
Minimum stay through — set in channel settings. If there are different minimum stay values applied to any of the stay dates, this setting ensures the greater value is applied to bookings.
Minimum stay on arrival — set in the the inventory.
For example:
A booking will be made via SynXis for 15 - 17 August.
A minimum stay through value of 3 nights applies on 15 and 16 August.
As the minimum stay through period of 3 nights applies to the reservation, a third night must be added to be able to complete the booking.
If Use minimum stay through is set to No — your minimum stay will be sent to SynXis as Minimum stay on arrival. This rule defines the minimum stay period for bookings according to the check-in date’s minimum.
Example:
A booking will be made via SynXis for 15 - 17 August.
There is a minimum stay on arrival value of 2 nights on 15 August and 3 nights on 16 August.
As the minimum stay is defined by the check-in date, the two-night stay will be possible.
Map to SynXis
To map your room rates to SynXis:
Go to Distribution > Channels > find SynXis and click on the ellipsis button (three dots button) > select Edit room rates mapping which will take you to the Room rates mapping page.
Click Map to SynXis on the channel manager room rate you want to map.
Configure the settings for the channel rate.
Click Save.
Enable SynXis
Once you have mapped all required room rates and checked that availability, rates, and restrictions are correct, enable SynXis to start sending inventory updates.
To enable SynXis, go to Distribution > Channels > find SynXis and click on the ellipsis button (three dots button) > select Update channel settings > click the “Enable the connection to SynXis” button.
Once you have enabled SynXis, please contact SynXis directly to confirm that the connection to SiteMinder is complete and to ensure all your rates have been mapped.