💡For more assistance with Despegar, contact Despegar Support directly.
Before mapping to Despegar
Before mapping to Despegar:
Make sure you have created your rates on both their extranet and our SiteMinder platform
Check what inventory types are supported for each Despegar channel rate
Despegar contracts
Each room rate on Despegar is considered a contract, with a contract start and end date. Our platform will only update rates, availability and restrictions between these contract dates. Outside the contract period, Despegar will ignore updates for that rate.
Make sure you have the correct contract end dates, or extend your contract end dates on Despegar, before mapping your room rates on our platform.
Despegar contracted rates
Our platform does not support connecting to properties where contracted rates (rates that are managed or derived from the channel) have been enabled.
You will need to request the removal of these contracted rates before connecting Despegar on our platform.
Currency conversion
If you do not want to send your Base currency to Despegar, you can configure an alternate currency to be converted and sent to Despegar.
In Property Settings > General information > Currency, tick the setting Enable currency conversion.
In Despegar’s Channel settings, configure the setting Channel Currency Conversion to convert your base currency into a different currency to be sent to Despegar.
⚠️ Note:
Currency conversion is only applied to the rates set in the inventory grid. Currency conversion will not apply to extra person charges and discounts configured in the channel rate’s settings. These extra person charges and discounts need to be set in the currency being sent to the channel, as currency conversion will not apply to them
If you make any changes to currency settings, check your online channels to ensure they are displaying correct rate information. It may take several minutes for channels to display updates
Map to Despegar
To map a room rate to Despegar:
Go to Distribution > Channels tab.
On the My channels tab, locate Despegar and click on the ellipsis (...) to open the Channel actions menu.
Select Edit room rates mapping.
Use the Mapping status toggle to select Unmapped.
In the channel column, there are Map to Despegar buttons for all unmapped rates. Locate the platform room rate and click on the Map to Despegar button.
In the Channel rate configuration window, select Yes to Start updating channel
Note: All Despegar rates that are mapped via SiteMinder share the same standard set of inventory updates (rates, availability, minimum and maximum length of stay, stop sell, close to arrival, close to departure). However, some channel rates may have limitations configured on Despegar’s side. To confirm what applies to a specific channel rate, check the inventory types shown under Data supported by this channel rate (in blue) and Data not supported by this channel rate (in grey).
Under Mapped to, select the corresponding channel rate from the drop-down menu.
Click Save.
Here are some of the settings you will be asked to configure while mapping your rates to Despegar:
Extra adult rate | The amount charged (in your property’s primary currency) for each extra adult not included in the Included occupancy. |
Extra child rate | The amount charged (in your property’s primary currency) for each extra child not included in the Included occupancy. |
Extra infant amount | The amount charged (in your property’s primary currency) for each extra infant not included in the Included occupancy. |
Single guest discount | The discount applied when the room rate is booked for only one guest. Choose between either an amount (i.e. a fixed discount in your property’s primary currency) or a percentage (i.e. a discount based on a percentage of the price, depending on the stay date) and enter the correct value. If you do not want to apply a discount, however, set the discount type to None. |
⚠️ Currency conversion will not apply to the extra adult/child/infant rates and single guest discount. These extra person charges need to be set in the currency being sent to the channel.
Troubleshooting Despegar inventory updates not appearing as expected
If your rates are mapped but not updating on Despegar, check the following:
Contract dates
Despegar rates are contracts with a start and end date. SiteMinder only sends rates, availability, and restriction updates that Despegar will accept within each rate’s contract period. If a contract has not yet started, has expired, or has an incorrect end date, Despegar will ignore updates for that rate.
To fix this, extend or correct the contract dates in Despegar’s extranet, then re‑map the affected room rates in SiteMinder if the contract range has changed, and check that updates resume.
Supported inventory types
If a specific rate or restriction is not updating, it is usually due to contract dates, contracted/channel‑managed rates, or how the rate is set up on Despegar’s side. You can still check what is configured for a given channel rate:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to Despegar.
Select Edit room rates mapping.
Click the channel rate, then click Configure.
Check Data supported by this channel rate (shown in blue) and Data not supported by this channel rate (shown in grey).
If an inventory type is not supported, manage those updates directly in Despegar's extranet.