Before mapping, you will need to create rooms and rates in Hotelbeds’ extranet, to match the set up in your SiteMinder platform.
Map to Hotelbeds
To map your room rates to Hotelbeds:
Go to Distribution > Channels > find Hotelbeds and click on the ellipsis button (three dots button) > select Edit room rates mapping which will take you to the Room rates mapping page.
Click Map to Hotelbeds on the channel manager room rate you want to map.
Configure the settings for the channel rate.
Click Save.
Contracts
Each room rate in Hotelbeds is referred to as a “contract”.
The contract end-date must have an update period of at least 750 days from the current date before mapping.
You may see a room rate returned from Hotelbeds with two contracts. The second is an extension of the first, usually shown by both having the same name but different contract numbers, for example "DOUBLE STANDARD: NRF-BAR(31618)" and "DOUBLE STANDARD: NRF-BAR(34567)". When this happens, map both contracts to the one room rate in your SiteMinder platform.
Note: Hotelbeds requires inventory to be preloaded. Errors may occur without proper inventory setup.
Nested rooms
Rooms linked to a parent room in Hotelbeds become "nested" rooms. Note the following:
Map and enable the Hotelbeds parent room rate first. If the parent room rate is not mapped and enabled, the room rate may be disabled by an error.
Do not set an availability level for the nested room that is higher than its parent room, as this will disable the room rate with an error.
Currency
Hotelbeds lets you set a different currency for each contract (room rate). Note that:
If a contract's currency in Hotelbeds does not match the currency in your SiteMinder platform, updates for that room rate will not sync and the rate will be disabled
To set different currencies per room rate in SiteMinder to match different contract currencies in Hotelbeds, contact our Support team
To troubleshoot mapping errors, check the currency of the affected contract in your Hotelbeds extranet and confirm it matches your currency in your SiteMinder platform. If it does not match, either update the currency in the Hotelbeds extranet or enable Currency conversion to match the Hotelbeds contract currency
Two-way or one-way connection with Hotelbeds
💡HSI stands for Hotel Supplier Interface, and BMS stands for Booking Migration System.
Hotelbeds offers two connection types:
Two-way connection (default): includes both HSI and BMS. HSI sends inventory updates to Hotelbeds. BMS receives reservations from Hotelbeds.
One-way connection: data flows one way only. Either HSI only (sends inventory updates but does not receive reservations) or BMS only (receives reservations but does not send inventory updates).
To change your connection type or for more information, contact Hotelbeds directly.
Liberate bookings
"Liberate" is a Hotelbeds payment option that lets you collect payment directly from the guest, with commission collected by Hotelbeds.
For Liberate bookings, you receive the guest's payment details, and the booking type is shown in the Guest remarks.
To enable the Liberate payment option, contact Hotelbeds directly.
Manage rate configuration
When mapping a room rate to Hotelbeds, use the Manage rate configuration setting to choose whether to send rates to the channel:
Yes (default): rates are sent from your SiteMinder platform to Hotelbeds for this room rate.
No: rates are not sent to Hotelbeds. Set this to No whenever rates are derived or managed on Hotelbeds. If you are unsure, contact Hotelbeds directly.
⚠️ B2B and Wholesaler rates: For Hotelbeds B2B or Wholesaler contracts, SiteMinder can send availability only, not rates. These rates are managed in the Hotelbeds extranet, so set Manage rate configuration to No when mapping a B2B or Wholesaler room rate.