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How to fix incorrect mapping or mismatched rate configuration
How to fix incorrect mapping or mismatched rate configuration

Fix mapping when room rates are incorrectly mapped or when room rate configurations do not match across your systems.

Updated this week

When two rates that have different pricing, restrictions, or availability are incorrectly mapped together, inventory discrepancies can occur, which could lead to overbookings and loss of revenue .

Potential reasons why this could happen:

  • If a room rate is mapped to the wrong room rate on the channel.

  • If room rate configuration is mismatched between your SiteMinder platform, your channels, and your PMS/RMS/CRS (for example, if the occupancy settings do not match).

Fix incorrect mapping

If room rates are incorrectly mapped to one another, and they have different pricing, restrictions, or availability — for example, if you map a “Triple room non-refundable” to a “Triple room standard” — you may see an inventory mismatch with wrong pricing, restrictions, or availability showing on the channel.

To fix incorrect mapping, unmap, then remap the rate. To do so:

  1. Unmap the incorrectly mapped channel rate — go to Distribution > Channels > click on the channel > click on the channel rate > select Disconnect from channel.

  2. Remap the room rate to the correct channel rate — go to Distribution > Channels > click on the channel > find the room rate and click on Map to > review the channel rate configuration and click Save.

Fix incorrect rate configuration

Rooms rates must have the same configuration across all systems: your SiteMinder platform, your channels, and your connected property management system (PMS), revenue management system (RMS), or central reservation system (CRS).

If you map a room rate from your platform to a room rate on the channel, or to your PMS/RMS/CRS, that does not have the same configuration (for example, if the occupancy settings in your platform do not match the occupancy settings on the channel), the wrong availability, pricing, and restrictions could be sent to the channel, increasing the risk of a loss of revenue and overbookings.

Here’s an example of a rate configuration that does not match and is incorrectly mapped:

  • You have a “Double standard rate” with an availability of 2 in your platform.

  • You have a “Double standard rate” with an availability of 2 on the channel, as well as a “Double single use rate” with an availability of 2 on the channel.

  • As these are created as two separate room types, the availability gets duplicated to 4.

Configuration mismatch

To fix any mismatched configurations across your systems (platform, channels and PMS/RMS/CRS):

  1. Update the room rate configuration to ensure it matches across your platform, channels, and connected PMS/RMS/CRS.

  2. If the configuration in your platform was incorrect, update the channel rate configuration settings via the channel’s Room rates mapping page and click Save. Or, unmap the channel rate, then remap it to the correct rate with matching configuration.

💡Note:

  • Once you create new room rates on the channel, it can take up to 60 minutes for the channel rate to appear in your platform and be available for mapping.

  • If you delete a room rate on the channel’s extranet before you unmap it in your platform, you may initially see a message “Unable to locate / Update error” message.

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