How to map, update, or unmap your platform room rates with your room rates on your connected channels.
Map your room rates to your channels in Distribution > Channels to send and receive inventory updates and reservations. This prevents overbookings and missed reservations.
If you use a property management system (PMS), revenue management system (RMS), or central reservations system (CRS), map your rates to these systems too in Distribution > Connectivities.
Before you start mapping
Before mapping to a channel:
Create room rates in Rooms and rates > Rate plans
Create matching room rates in your channel's extranet
⚠️ Important: If you use a property management system (PMS), revenue management system (RMS), or central reservations system (CRS), you must also map your rates in Distribution > Connectivities. If you don't:
Updates made in your connected systems won't sync with your platform or channels
Reservations for unmapped rates won't be sent to your connected systems
This can lead to overbookings and missed reservations
Map your room rates to a channel
To map your room rates to a channel:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel.
Select Edit room rates mapping.
Use the Mapping status toggle to select Unmapped.
Find your platform room rate in the Channel manager column on the left, then on the right, click Map to [channel name].
Click Yes to Start updating channel.
Select the corresponding channel rate from the drop-down menu.
Review and enter any additional settings for the channel rate.
Click Save.
Once you map a room rate to a channel, a “channel room rate” will be created.
💡 Map a single room rate: For an easy way to map a single room rate, such as for any new rate plans or promotional rates you add, you can map from your rate plans page:
Go to Rooms and rates > Rate plans.
Click on the room rate.
Select Map to channel > choose your channel, then save the channel rate configuration.
Note: If you have created a matching room rate in your channel's extranet but cannot see it when trying to map, ensure the rate is active in the channel's extranet and wait at least 60 minutes.
Check your mapping
After mapping, check that:
All required room rates are mapped to the channel. There should be no unmapped rates (all derived and linked rates — common with Expedia — must also be mapped)
The correct rates and restrictions appear in your Inventory grid
The channel is enabled in Channel settings
Check that all your rates are mapped correctly:
Go to Distribution > Channels.
Select Edit room rates mapping.
Use the Mapping status toggle to select Unmapped.
Check that all required rates are mapped.
If you find unmapped rates, either:
Create matching rates in your platform to keep selling them
Remove them from your channel's extranet
Check your rates and restrictions
To check inventory for your mapped rates are correct:
Go to Distribution > Inventory.
Filter by channel.
Check the values for rates and restrictions.
💡 Note: If you use a property management system (PMS), revenue management system (RMS), or central reservations system (CRS):
Check with your provider about what updates are sent to SiteMinder
Only make manual updates in your platform for inventory values not managed by your connected system
Enable the channel
After mapping all required room rates and checking that rates, availability, and restrictions are correct, enable the channel to start selling.
To enable the channel, go to Distribution > Channels > find the channel and click the ellipsis (three dots button) > select Update Channel settings > click the “Enable the connection to [channel name]” button.
Manage your channel room rates
Update a channel room rate
To update settings for an existing channel room rate:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel.
Select Edit room rates mapping.
Click on the channel rate.
Click Configure.
Update your settings.
Click Save.
Disconnect a channel rate
To disconnect a channel room rate:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel.
Select Edit room rates mapping.
Click on the channel rate.
Click Disconnect from channel.
Review the warning and click Disconnect.
⚠️ Note:
Disconnecting a rate: Stops all inventory updates from your platform to the channel, but the rate remains on the channel
Remove the room rate from the channel's extranet before disconnecting it from your platform
You can always remap a channel rate at a later time if needed