Check these settings first
If your rates, availability, or restrictions (such as min stay, max stay, or CTA/CTD) aren't syncing or are showing incorrectly on a channel, check these settings first:
Check required room rates are mapped to your channels.
Make sure channel room rates are enabled with Start updating channel set to Yes in the channel rate configuration.
Ensure the channel is enabled in channel settings.
Check rates are mapped to your connected PMS, CRS, and RMS (if applicable).
Check if your channel supports these types of inventory updates.
Look for any slow updates affecting the channel messages on your Dashboard.
Look for any connection interruption messages on your Dashboard.
Refresh your mapping by saving your Channel rate configuration, even without making any changes.
Check your channel mapping
Check if your room rates are mapped correctly to the channel. Make sure there are no unmapped or disabled rates. Some channels like Expedia require you to map one room rate to multiple rate types (such as sell rates, package rates, and derived rates).
Go to Distribution > Channels tab.
Find the channel and click on the ellipsis button (three dots button).
Select Edit room rates mapping.
Check that your room rates are mapped to the correct channel rates.
Click Configure on the channel room rate.
Make sure the Start updating channel is set to Yes.
To see all unmapped rates, filter by Unmapped.
If there are any disabled channel rates, fix the error, then re-enable the rate. To do this, click on the channel rate > click Configure > make sure “Start updating channel” is set to Yes, then click Save.
Check your dashboard
On your Dashboard page under Property status, Connectivities status, and Channel status view:
Disabled channel room rates
Reservation delivery failures today
Your PMS rates mapped count
Disabled channels
Channels experiencing delayed updates
Channel connections interrupted
Check your inventory in the Inventory grid
If you see incorrect inventory on the channel, check the values in your Inventory grid:
Go to Distribution > Inventory.
Compare the values with what appears on the channel.
If you have a PMS, check your PMS values.
If you don't have a PMS, update values in the Inventory grid.
⚠️ Note: check what the channel supports. Not all channels support all types of inventory updates. Dashes (-) for all rates mean the channel doesn't support that update type. Dashes (-) for specific rates may mean updates are blocked for certain rate types (like package or derived rates).
⚠️ If you receive a reservation even though SiteMinder was sending zero availability to a channel, contact the channel directly to investigate why the booking was accepted.
Check for connection issues
Check your Dashboard > Property status for these alerts:
Channels experiencing delayed updates means updates may take longer to sync.
Channel connections interrupted could indicate a sync issue, a disabled channel, or a performance issue (such as an unexpected incident or scheduled maintenance).
Refresh the mapping
To resend inventory updates to a channel, first check your Dashboard for any connection issues or delays. If your inventory still isn't showing correctly on the channel, try manually refreshing your mapping to push updates to the channel:
Go to Distribution > Channels.
Find the channel and click on the ellipsis button (three dots button).
Select Edit room rates mapping.
Click Configure on the channel room rate.
Click Save to attempt pushing the updates again, even if you haven't made changes.
💡 If issues persist after checking all these steps, contact our support team for help with re-pushing inventory updates to the channel.