What happens when you disable a channel
Disabling a channel connection only stops new inventory updates (availability, rates, and restrictions) from being sent from your SiteMinder platform to the channel. Any availability, rates, and restrictions already sent to the channel will remain, and will still be bookable if not on stop sell. Once the connection is disabled, you will need to manually manage or delete your rates directly in the channel's extranet.
Disabling the channel in your SiteMinder platform does not automatically:
Send a stop sell to the channel
Delete your rates from the channel's extranet
Close your rates or availability on the channel
Delete your property listing on the channel
Exception: Airbnb is the only channel that automatically removes rates when disabled.
⚠️ Important: Availability, rates, and restrictions already sent to the channel are not removed when you disable it. Review them in the channel's extranet, or your property may keep receiving bookings even though SiteMinder has stopped updating inventory.
Disable a channel connection
To disable/disconnect a channel:
Go to Distribution.
Find the channel.
Go to Channel settings.
Click the Disable connection to [channel name] button.
Important notes:
Disabling a channel stops inventory updates from being sent from SiteMinder to the channel for all channel rates
This will not send a stop sell or delete the rates in the channel’s extranet (except for Airbnb)
Going forward you will need to manually manage or delete your rates directly in your channel's extranet. Contact the channel directly for help managing your rates and property listing
How do I disconnect a single channel rate instead of the entire channel?
You can disconnect one channel rate on its own instead of the entire channel, for example, to remove a single rate while keeping the others connected.
Go to Distribution.
Find the channel.
Click on the Room rates mapping tab.
Click on the channel rate.
Select Disconnect from channel.
How do I disconnect Airbnb?
To properly disconnect Airbnb:
Disable the channel first in Distribution > Channels > Airbnb > Channel settings
Revoke the authorisation token in the same Channels settings tab
Or revoke the authorisation token directly in your Airbnb host account
How do I remove a disabled channel from my All channels list?
If you need to delete a disabled channel from your All channels list in SiteMinder Distribution > Channels, our support team can do this for you. The request must come from an admin user or the main contact for your property.
⚠️ Before you request deletion: Disable the connection in Channels Setting and delete the SiteMinder connection from the channel's extranet first.
Before you contact our support team, note that deleting a channel:
Permanently removes all mapping and data. This cannot be undone
Means you will no longer be able to view past reservations from that channel
Does not end your contract with the channel. You must delete your room rates in the channel's extranet
If you are reconnecting Airbnb with a different host account: disable the channel and revoke the authorisation token first, then contact our support team to delete the disabled channel.