What happens when you disable a channel
When you disable a channel connection, inventory updates stop being sent from your platform to the channel. However, disabling the channel does not automatically:
Send a stop sell to the channel
Delete your rates from the channel's extranet
Close your rates or availability on the channel
Exception: Airbnb is the only channel that automatically removes rates when disabled.
You must manually manage or delete your rates directly in the channel's extranet (e.g., Booking.com, Expedia) after disabling the connection in SiteMinder. If you don't do this, your property may continue receiving bookings on the channel even though SiteMinder is no longer updating inventory.
Disable a channel connection
To disable/disconnect a channel:
Go to Distribution.
Find the channel.
Go to Channel settings.
Click the Disable connection to [channel name] button.
Disabling a channel stops inventory updates from being sent from your platform to the channel for all channel rates. Disabling the channel will not send a stop sell or delete the rates in the channel's extranet (except for Airbnb). You will need to manually manage or delete your rates directly in your channel's extranet.
Disconnect a single channel rate
💡 To disconnect a single channel rate rather than the entire channel:
Go to Distribution.
Find the channel.
Click on the Room rates mapping tab.
Click on the channel rate.
Select Disconnect from channel.
Remove a disabled channel
To delete a disabled channel from your All channels list in your platform (Distribution > Channels), contact our support team. Before requesting our support team to delete the channel, note that all mapping and data will be permanently lost and you will not be able to view past reservations from that channel. The request must come from an admin user or the main contact for your property.
⚠️ Before requesting deletion, disable the connection in Channel settings and delete the SiteMinder connection from the channel's extranet.
Before you request deletion, note that:
All mapping and data are permanently lost
You will not be able to view past reservations from that channel
Deletion is permanent and cannot be undone
It does not automatically end your contract with that channel. You must delete the channel room rates in their extranet.
If you are reconnecting Airbnb with a different host account: disable the channel and revoke the authorisation token first, then contact our support team to delete the disabled channel.