Disable a channel connection
To disable/disconnect a channel from your SiteMinder platform, go to Distribution > find the channel > update Channel settings > click the “Disable connection to [channel name]” button.
Disabling a channel will stop inventory updates from being sent from your platform to the channel for all channel rates. Disabling the channel will not send a stop sell or delete the rates in the channel’s extranet (except for Airbnb). You will need to manually manage or delete on your rates directly in your channel’s extranet.
If you disable a channel’s connection:
You will need to manually manage or delete on your rates directly in your channel’s extranet.
You will no longer receive reservations from the channel into your SiteMinder platform.
To disconnect a singular channel rate, rather than the entire channel, go to Distribution > find the channel > Room rates mapping tab >click on the channel rate and select Disconnect from channel.
Remove a channel
To remove a disabled channel from your SiteMinder platform so that it no longer displays in your “All channels” list, an admin user (or main contact from the property) must send a request to our support team. First, make sure you delete the SiteMinder connection from the channel’s extranet.
When removing a channel, note:
Removing a channel does not automatically end your contract to that channel. You must delete the channel room rates in their extranet.
All the mapping and data will be permanently lost.
You won’t be able to view any past reservations from this channel.