Important: What happens when you disable a channel
When you disable a channel connection, inventory updates stop being sent from your platform to the channel. However, disabling the channel does not automatically:
Send a stop sell to the channel
Delete your rates from the channel's extranet
Close your rates or availability on the channel
Exception: Airbnb is the only channel that automatically removes rates when disabled.
You must manually manage or delete your rates directly in the channel's extranet (e.g., Booking.com, Expedia) after disabling the connection in SiteMinder. If you don't do this, your property may continue receiving bookings on the channel even though SiteMinder is no longer updating inventory.
Disable a channel connection
To disable/disconnect a channel:
Go to Distribution.
Find the channel.
Go to Channel settings.
Click the Disable connection to [channel name] button.
Disabling a channel stops inventory updates from being sent from your platform to the channel for all channel rates. Disabling the channel will not send a stop sell or delete the rates in the channel's extranet (except for Airbnb). You will need to manually manage or delete your rates directly in your channel's extranet.
To disconnect a single channel rate rather than the entire channel:
Go to Distribution.
Find the channel.
Click on the Room rates mapping tab.
Click on the channel rate.
Select Disconnect from channel.
Remove a disabled channel
To delete a disabled channel from your "All channels" list, please contact our support team.
Your request must come from an admin user or the main contact for your property.
⚠️ Note when removing a channel:
Disable the connection in channel settings and delete the SiteMinder connection from the channel’s extranet first.
All mapping and data will be permanently lost.
You won't be able to view any past reservations from this channel.