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Map to Expedia

Map your room rates to Expedia.

Before mapping to Expedia

Before you start mapping to Expedia, ensure you:

  • Connect the channel Expedia in your SiteMinder platform via Distribution > Channels

  • Connect “SiteMinder RDX” in Expedia’s extranet

  • Create your room types and rate plans in Expedia’s extranet. Set up settings such as room type details, occupancy settings, and extra person charges. Wait for at least 60 minutes for your platform to retrieve the rates from Expedia, before you start mapping your rates in your SiteMinder platform

  • Identify all the Expedia rate types you need to map: Log in to Expedia Partner Central. Make a list of all your active rate plans, including Hotel Collect and Expedia Collect rate types (common with Expedia Traveler Preference model), and any package rates, linked rates, or derived rates

  • Check what inventory types are supported for each Expedia channel rate

Map to Expedia

Map the SiteMinder room rate to each Expedia rate type that requires mapping. The rate types available for mapping depend on your Expedia setup and the Use ETP derived rate mapping setting.

Steps

  1. Go to Distribution > Channels tab > find Expedia.

  2. Click on the ellipsis button (three dots button) > select Edit room rates mapping.

  3. Find your first platform room rate in the Channel manager column on the left, then in the right column, click the Map to Expedia button.

  4. To start inventory updates to Expedia, click “Yes” to Start updating channel.

  5. Select the corresponding channel rate from the Mapped to drop-down menu.

  6. Update any additional settings for the channel rate. Some settings such as extra adult rate will need to be updated via Expedia’s extranet directly.

  7. Click Save.

  8. Map any additional Expedia rate types shown for the room, such as Hotel Collect, Expedia Collect, package, linked or derived rates.

  9. Click on the Channel Manager room rate in the left column, then select Map to Expedia.

  10. Select a different rate type from the drop-down.

  11. Use the same settings as your first mapping.

  12. Click Save.

⚠️ Important: Make sure you map the one room rate in SiteMinder to all available Expedia rate types, including package, and linked rates, to ensure reservations are delivered correctly.

Map additional rate types

⚠️ Notes:

  • For properties using the Expedia Traveller Preference (ETP) program, the Use ETP derived rate mapping setting in channel settings determines whether derived rates for different payment options appear as separate mapping options. If the setting is disabled, you only need to map the one payment type for the ETP rate. Reservations for both Expedia Collect and Hotel Collect can be delivered through that mapping. If the Use ETP derived rate mapping setting is enabled, map the Expedia Collect and Hotel Collect derived rates separately

  • Make sure you map the one room rate in SiteMinder to all additional rate types, to ensure reservations are delivered correctly

Steps

Map each additional rate type (such as packages and linked rates) against the same SiteMinder room rate:

  1. Return to Distribution > Channels > Expedia > Room rates mapping page.

  2. Find the same platform (Channel Manager) room rate again in the left column.

  3. Click on the Channel Manager room rate in the left column, then select Map to Expedia.

  4. Select a different rate type from the drop-down (for example Expedia Collect or package rate types)

  5. Use the same settings as your first mapping.

  6. Click Save.

  7. Repeat for all rate types (all Hotel Collect and Expedia collect rates, plus any derived, linked, or package rates).

⚠️ Note: when mapping additional rate types to the one platform rate, the additional rate types on Expedia will not show in the Unmapped filter on the main room rates mapping page. To find the additional rate types to map, click on the Channel Manager room rate in the left column and select Map to Expedia, then choose a different rate type from the drop-down.

💡 Click here to view a demo of how to do this. (Note: in this demo, the Use ETP derived rate mapping setting is turned on).

Also map all rate types to your PMS in Distribution > Connectivities, if you have one.

⚠️ Note:

  • If you apply a stop sell via Expedia’s extranet, you will have to manually remove it from Expedia’s extranet, as SiteMinder will not be able to override/remove it when mapping

  • Expedia supports two rate acquisition models, "Sell" and "Net". If you are seeing incorrect prices on Expedia when mapped, check and confirm that the rate type (net or sell) is correct on Expedia

About mapping to Expedia with the ETP business model

With the Expedia Traveller Preference (ETP) business model, one room rate can be sold through multiple Expedia rate types. Map each applicable rate type that appears as a mapping option to the same SiteMinder room rate. Unmapped applicable rates may result in reservations not being delivered correctly. Unmapped rates can lead to overbookings and missed reservations.

Understand Expedia rate types

An example of the different rate types you could have with Expedia:

  • Main rate (Sell or Net) — Expedia Collect or Hotel Collect: The main rate which SiteMinder sends rates, availability, stop sell, CTA, CTD, minimum stay, and maximum stay to this rate on Expedia. Note: you may see "Net rate" instead of "Sell rate" if you're set up with this rate type on Expedia.

  • Hotel Collect and Expedia Collect: Hotel Collect and Expedia Collect identify the payment method associated with an Expedia reservation. For ETP properties, these payment methods may be available as separate derived-rate mapping options when the Use ETP derived rate mapping setting is enabled in channel settings.

  • Package rate (Expedia Collect): Packages on Expedia are a price-bundle deal consisting of products, services, and extras such as flights, car rentals, and insurance, to tours and other activities. Pricing and restrictions are derived from the main rate and are managed by Expedia directly.

  • Derived or linked rates (Expedia Collect): Rates that inherit their pricing and restrictions from the main rate. Expedia manages the pricing and restrictions directly.

Depending on your Expedia setup, you may have Hotel Collect and Expedia Collect rates, as well as sell, net, package, derived or linked rates for the same room. You don't need to create four separate room rates: instead just map all available Expedia rate types to this single room rate.

➕ For example: On Expedia, you have a standard double room rate sold in the following ways:

  • Standard double room - SellRate - Hotel Collect

  • Standard double room - Derived - Expedia Collect

  • Standard double room - Package - Expedia Collect

  • Standard double room - Linked - Expedia Collect

When ETP Program setting is enabled in Expedia channel settings, Hotel Collect and Expedia Collect derived rates appear as separate options for mapping. When disabled, only one ETP payment-method option needs to be mapped, and reservations for both payment methods are delivered through that mapping.

Update your mapping after a business model change

If you change your business model on Expedia, the existing mappings may no longer sync correctly. After any business model change, review all your room rate mapping and confirm the correct rate is selected. Depending on the model you change to, you may need to remap all rates or map additional rates.

Review your mapping:

  1. Go to Distribution > Channels > Expedia > Room rates mapping.

  2. Click on the Expedia channel rate you need to check.

  3. Confirm the correct Expedia rate is selected in the Mapped to drop-down menu.

  4. Ensure Start updating channel is set to to Yes and click Save.

Depending on your new business model, you may need to map to a different rate (for example changing between Hotel Collect and Expedia Collect) or map additional derived rates (for example changing to Expedia Traveller Preference). If you change to ETP and use derived rates, set your Use ETP derived rate mapping preference in Channel settings.

If you need to disconnect and re-map:

  1. Click on the Expedia channel rate you need to disconnect.

  2. Click Disconnect from channel.

  3. Review the warning and click Disconnect.

  4. Click on the Expedia channel rate you need to re-map.

  5. Click Map to Expedia for each room rate you need to re-map.

  6. Set Start updating channel to Yes.

  7. Click Save.

Important: Even if there are no warning messages, if any changes to your rate setup are made (such as change to business model), you must re-save your mapping to ensure inventory updates are sent correctly to Expedia.

Set ETP derived rate mapping preference

The Use ETP derived rate mapping setting controls whether derived rates for different payment options appear as separate mapping options. Set your preference when you switch to the Expedia Traveller Preference (ETP) business model, or at any time if you have ETP rates mapped.

  1. Go to Distribution > Channels > Expedia > Channel settings.

  2. Under Advanced settings, click the Edit button.

  3. Tick or untick Use ETP derived rate mapping to turn the setting on or off.

⚠️ Note: If you have separate Hotel Collect and Expedia Collect payment rates mapped and you turn the setting off, those payment-rate mappings will fail with an "Unable to locate" error. You can simply disconnect those rates as reservations will still be delivered through the other mapped payment-method rate.

Check inventory data supported/not supported for each Expedia rate

Expedia may not support inventory updates for some rate types, such as package, derived, and linked rates. This is because these rate types inherit pricing and restrictions from the main rate and are managed directly by Expedia.

Rates, availability or restrictions not syncing to Expedia for a certain room rate? Check the inventory data supported/not supported for each Expedia rate.

In the mapping, check the inventory types under Data supported by this channel rate / Data not supported by this channel rate:

  1. Go to Distribution > Channels.

  2. Click on the ellipsis button (three dots button) next to Expedia.

  3. Select Edit room rates mapping.

  4. Click on an existing channel rate > click Configure.

  5. Supported inventory types will show in blue under the heading Data supported by this channel rate.

  6. Inventory types not supported will show in grey under the heading Data not supported by this channel rate. These inventory types are not supported for the rate type and are managed by Expedia directly.

Why map a rate that doesn't support inventory updates?

Some Expedia rate types, such as package, derived, and linked rates, do not accept inventory updates from SiteMinder because they inherit their pricing and restrictions from the main sell rate and are managed by Expedia directly.

Even if a channel rate shows all inventory types as "Data not supported by this channel rate", you still need to map it. Mapping is required for reservation processing. If the rate is not mapped, reservations made on unmapped rate types (such as package, derived, or linked rates) will not be delivered to your platform. This can lead to missed reservations and overbookings.

Set Start updating channel to Yes even for rates that do not support inventory updates.

For ETP properties, whether a derived rate appears as a separate mapping option depends on the Use ETP derived rate mapping setting.

Per-day pricing (PDP) or occupancy-based pricing (OBP) model

Your pricing model set in Expedia must match the setting set in SiteMinder. If you need to change the pricing model on Expedia, please contact your Market Manager.

Expedia supports two pricing models:

  • Per-day pricing (PDP): The room is priced per day, based on a set number of guests included in the base rate. The number of persons included in the base rate must be set directly via Expedia. To add extra person charges on top of the base rate, you will also need to do so directly via Expedia (via their extranet or contact their support team for assistance).

  • Occupancy-based pricing (OBP): The price is set per occupant. The base rate will be set for 1 occupant, and prices will need to be applied for each extra occupant.

If using the OBP model on Expedia, you must include additional settings when mapping:

Single rate only

Select Yes if the mapped rate is always just for a single guest.

Included occupancy

The number of guests included in the rate set on your inventory (this should be one occupant).

Max occupancy

The maximum number of guests that can be booked for the room rate.

Extra guest rate

The amount to charge the additional guest(s) not included in the Included occupancy field.

Single guest discount

The amount to deduct from the room rate’s Inventory price when there is a single-guest booking.

Extra guest percentage

The percentage to charge the additional guest(s) not included in the Included occupancy field. (This field will only be visible when the Single rate only field is set to ‘No’ .)

Rate multiplier for Expedia

For Expedia, a rate multiplier can be set either at channel level for all channel rates, or at rate level for specific channel rates. When a rate multiplier is set, all of your associated rates in your platform will be multiplied by a specified value before they are sent to Expedia.

For example, you can enter 0.8 to send 80% of the rate, or 1.2 to send 120% of it.

⚠️ The amount displayed on the Inventory grid will not include the rate multiplier.

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