If your stop sells aren't syncing to Expedia, or you can't remove a stop sell from Expedia, this is usually because Expedia uses two different types of stop sells that are managed in different places.
⚠️ Do you have a PMS, RMS, or CRS connected?
If you use a property management system (PMS), revenue management system (RMS), or central reservation system (CRS) that syncs inventory, always make stop sell updates in your connected system. Manual changes in SiteMinder will be overwritten by your connected system. If stop sells aren't working, check your PMS, RMS, or CRS settings first.
Understanding Expedia terminology
Expedia uses different terminology to SiteMinder. What SiteMinder calls "stop sell" appears in Expedia Partner Central as the “Availability” row, showing red boxes with X marks. What SiteMinder calls "availability" is referred to as "Inventory" in Expedia.
This means you may see Availability showing as closed in Expedia Partner Central even though your SiteMinder inventory is open. If availability is not pushing to Expedia or inventory is not opening, there is likely a room-level stop sell applied in Expedia Partner Central.
Expedia stop sell types
Rate-level stop sells:
Managed in SiteMinder platform (or your PMS/RMS/CRS if supported)
Affect specific room rates only, not entire room types
Room-level stop sells:
Managed only in Expedia Partner Central
Close all availability for an entire room type
Override any updates sent from SiteMinder
Must be removed directly in Expedia Partner Central
💡 In Expedia Partner Central, stop sells appear as the Availability row showing red boxes with X marks. Expedia refers to what SiteMinder calls "availability" as "Inventory" — so you may see Availability showing as closed even though you have inventory in SiteMinder. The Availability row shows stop sell status, not inventory values.
Check if stop sells can be managed from SiteMinder
Check your inventory grid:
Go to Distribution > Inventory.
Find the Expedia rates.
Next to the Expedia channel rate, click on Rates v and select Stop sell.
Checkboxes mean the stop sell can be managed in SiteMinder.
Hyphens (-) mean the stop sell must be managed in Expedia Partner Central. This applies to derived and packaged rate types.
Check the channel rate configuration:
Go to Distribution > Channels > Expedia.
Click the ellipsis button (...) next to Expedia and select Edit room rates mapping.
Click on any Expedia room rate, then select Configure.
If Stop sell appears in blue under the heading Data supported by this channel rate, it can be managed from SiteMinder.
If Stop sell appears in grey under the heading Data not supported by this channel rate, it must be managed in Expedia Partner Central.
Remove room-level stop sells in Expedia Partner Central
Room-level stop sells appear on the “Availability” row at the top of a room type in Expedia Partner Central, above the Inventory row and before any room rates.
You may notice this if:
Your room type has availability and no stop sell on any room rates in SiteMinder, but the room is not visible to guests searching on Expedia.
A stop sell appears in Expedia at a higher position in the interface than where a rate-level stop sell would normally appear.
To remove room-level stop sells:
Log in to Expedia Partner Central.
Go to Rooms and Rates > Rates and Availability > Calendar.
Look for red boxes with X marks on the Availability row at the top of the room type.
Click the affected cells, or use the Bulk Update Inventory and Availability feature to remove the stop sells.
If stop sells are still not syncing
Stop sells usually sync to Expedia instantly, but can sometimes take 15–30 minutes. If availability is still not updating after 30 minutes, check whether a room-level stop sell has been applied in Expedia Partner Central, as these override any updates sent from SiteMinder.
If you're still experiencing issues, contact our support team.