⚠️ Important: Before you add or remove stop sells
Do you have a PMS, RMS, or CRS connected to SiteMinder that syncs stop sells? If yes, update your stop sells in your PMS/RMS/CRS — not in SiteMinder. If your PMS/RMS/CRS syncs stop sells to SiteMinder, do not make any manual updates in your SiteMinder platform or they will be overwritten.
Stop sell vs availability
Close your rooms to prevent bookings:
Close an entire room type and all associated rates completely — set availability to 0. Use this to remove an entire room type from sale across all channels for the selected dates. For example, to stop sell a room and all rates for a long period
Close a specific rate or channel — use stop sell. Use this to stop selling a specific rate on certain channels while keeping other channels or rates for the room type open.
Add a stop sell
⚠️ If your PMS/RMS/CRS syncs stop sells to SiteMinder, update your stop sells in your PMS/RMS/CRS — not in the SiteMinder inventory grid.
To add stop sells (close availability) across multiple room types, different rates, or specific dates across your property in bulk in the inventory grid, use Bulk update.
To add a stop sell individually to certain rates and dates in the inventory grid:
Go to Distribution > Inventory.
Find the room rate and click the down arrow next to the room rate to see its channel rates.
Find the channel rate then click the Rates down arrow next to the channel rate name.
Select Stop sell from the dropdown menu.
Tick the checkbox for each date you want to close.
Click Save changes.
💡 If you want to close an entire room type across all channels, set availability to 0 for the selected dates instead of using stop sell.
Bulk update
To apply or remove stop sells or set availability to 0 across multiple room types, rates, or dates in bulk:
Go to Distribution > Inventory.
Click Bulk update or the lightning button in the inventory grid.
You can use Bulk update to:
Apply or remove stop sells to a room rate for selected dates: applies to all channel rates associated with that room rate.
Apply or remove stop sells to an entire channel for selected dates.
Set availability to 0 for a room type for selected dates: applies to all channels (no channel selection available).
Remove a stop sell
To remove stop sells (open availability) across multiple room types, different rates, or specific dates across your property in bulk in the inventory grid, use Bulk update.
You can also remove stop sells from each cell individually in the inventory grid:
Go to Distribution > Inventory.
Find the room rate and click the down arrow next to the room rate to see its channel rates.
Find the channel rate then click the Rates down arrow next to the channel rate name.
Select Stop sell from the dropdown menu.
Untick the checkbox for each date you want to reopen.
Click Save.
This will re-open the channel rate for selected dates.