Where to manage stop sells
Check your PMS, RMS, or CRS integration before managing stop sells
Do you have a connected property management system (PMS), reservation management system (RMS), or central reservation system (CRS) that syncs stop sells to SiteMinder?
Connected PMS/RMS/CRS that syncs stop sells: Update your stop sells in your PMS/RMS/CRS, not in SiteMinder. Manual updates in SiteMinder will be overwritten by your connected system.
No connected PMS/RMS/CRS, or your connected system does not sync stop sells: Manage stop sells directly in the inventory grid, as described below.
Stop sell vs availability
Close your rooms to prevent bookings.
Close an entire room type and all associated rates completely — set availability to 0. Use this when the entire room type should be unavailable, not just certain rate plans. For example, a long-term closure, a room type switchover, renovations, or a seasonal closure
Close a specific rate or channel — use stop sell. Use this to stop selling a specific rate on certain channels while keeping other channels or rates for the room type open
Where you manage availability and stop sells depends if you have a a connected PMS/RMS/CRS. Manual availability or stop sell changes made in SiteMinder inventory grid will be overwritten if your connected system syncs availability or stop sells.
Add a stop sell
⚠️ If your PMS/RMS/CRS syncs stop sells to SiteMinder, update your stop sells in your PMS/RMS/CRS, not in the SiteMinder inventory grid.
Use bulk update or add a stop sell individually to certain rates and dates in the inventory grid:
Go to Distribution > Inventory.
Find the room rate and click the down arrow next to the room rate to see its channel rates.
Find the channel rate then click the Rates down arrow next to the channel rate name.
Select Stop sell from the dropdown menu.
Tick the checkbox for each date you want to close.
Click Save changes.
💡 Closing availability:
If you want to close an entire room type across all channels, set availability to 0 for the selected dates instead of using stop sell
Switching a room to a new room type from a set date? Open the new room type's availability from that date and close the old room type's availability from that date
Close availability via your PMS/RMS if you have one
Bulk update
⚠️ Do not make manual bulk updates in the SiteMinder inventory grid if your PMS, RMS, or CRS syncs stop sells to SiteMinder. If you have a PMS, RMS, or CRS connected to SiteMinder that syncs stop sells, make bulk updates there instead of in SiteMinder. Manual bulk updates in the SiteMinder inventory grid will be overwritten if your connected system syncs stop sells.
Go to Distribution > Inventory.
Click Bulk update or the lightning button in the inventory grid.
If you do not have a PMS/RMS that syncs stop sells or availability, you can use Bulk update in the inventory grid to:
Apply or remove stop sells to a room rate for selected dates: applies to all channel rates associated with that room rate
Apply or remove stop sells to an entire channel for selected dates
Set availability to 0 for a room type for selected dates: applies to all channels (no channel selection available).
Remove a stop sell
⚠️ If your PMS/RMS/CRS syncs stop sells to SiteMinder, remove stop sells in your PMS/RMS/CRS, not in the SiteMinder inventory grid.
Use bulk update or remove stop sells from each cell individually via the inventory grid:
Go to Distribution > Inventory.
Find the room rate and click the down arrow next to the room rate to see its channel rates.
Find the channel rate then click the Rates down arrow next to the channel rate name.
Select Stop sell from the dropdown menu.
Untick the checkbox for each date you want to reopen.
Click Save.
This will re-open the channel rate for selected dates.