Manage restrictions (stop sell, minimum and maximum length of stay, closed to arrival, and closed to departure).
About restrictions
⚠️ Important:
If you have a property management system (PMS), central reservations system (CRS), or revenue management system (RMS) that syncs inventory restrictions to SiteMinder, make all inventory updates in your PMS/RMS/CRS. Do not make any manual updates in your SiteMinder platform or they will be overwritten.
Restrictions give you control over how and when your rooms and rates are sold across your connected channels, helping to manage inventory and maximise revenue. Restrictions include:
Stop sell — closes availability for specific dates
Minimum length of stay (MinLOS) — the minimum number of nights a guest must book
Maximum length of stay (MaxLOS) — the maximum number of nights a guest can book
Closed to arrival (CTA) — no check-ins allowed on specific dates
Closed to departure (CTD) — no check-outs allowed on specific dates
Release period — the minimum number of days in advance guests must book
You can set restrictions at the rate plan level or in your inventory grid:
Inventory grid: Distribution > Inventory.
Rate plans: Rooms and rates > Rate plans. If you set default restrictions at rate plan level, you can apply an override for specific room rates if needed.
Note: If a channel does not support certain restrictions sent from SiteMinder, check if you can set up and manage those restrictions directly in the channel's extranet.
Set up and manage restrictions in the inventory grid
To set up and manage your restrictions via the inventory grid:
Go to Distribution > Inventory.
Click the dropdown menu for a rate to toggle between Rates, Stop sell, CTA, CTD, Min stay, and Max stay.
Add or change a restriction for a specific date — simply update each cell individually in the inventory grid.
Or to make changes in bulk, use the Bulk update button or the lightning button.
Click Save.
To view your restrictions (stop sell, min stay, max stay, and CTA/CTD) for a specific channel rate in the inventory grid, find the room rate, then click on the down arrow [x channel v) to expand associated channel rates. Toggle between rates, stop sell, CTA, CTD, min stay, and max stay to view or update restrictions for the channel rate.
💡 Note: You can also set up default minimum and maximum length of stay restrictions when creating or editing a rate plan or room rate (not date-specific).
Set default restrictions for rate plans
To set default restrictions in rate plans:
Go to Rooms and rates > Rate plans.
Click on a rate plan to edit or click Add a rate plan to create a new one.
In the Restrictions and Inclusions section, set the default restrictions you need: Default minimum stay, Default maximum stay, and Release period.
Click Save.
You can override restrictions for specific room rates if needed.
Stop sell specific channels
Close availability for the whole room type, or close availability for specific channels.
Go to Distribution > Inventory.
Click on a room rate’s down arrow to see the linked channel rates.
Click on the Rates down arrow and select Stop sell.
Tick all dates where you want to apply the stop sell.
Click Save.
Set a release period
To set up or update a release period (minimum advance reservation restriction):
Go to Rooms and Rates > Rate plans.
Edit or create a rate plan.
Enter a value into the Release period field.