Where to update minimum and maximum length of stay restrictions
Where you update restrictions depends on your connected system:
If you have a PMS/RMS that syncs inventory restrictions to SiteMinder: Update minimum and maximum stay restrictions directly in your PMS/RMS — not in SiteMinder. Any manual changes made in the SiteMinder inventory grid will be overwritten by your connected system.
If you don't have a PMS/RMS, or it doesn't sync restrictions: Update min/max stay restrictions in your SiteMinder inventory grid (see steps below).
About minimum and maximum length of stay restrictions
Minimum length of stay (Min LOS) and Maximum length of stay (Max LOS) restrictions, often combined with discounted rates, help maximise occupancy and revenue during periods of high and low demand.
These restrictions may be configured differently across various channels - check with each channel directly what Min/Max Stay restrictions are supported.
Minimum length of stay (Min LOS): Sets the minimum number of nights guests must book starting from their check-in date
Maximum length of stay (Max LOS): Sets the maximum number of nights guests can book starting from their check-in date
Minimum stay through (Min Stay Through): Sets the minimum number of nights guests must stay when their booking passes through specific restricted dates
Maximum stay through (Max Stay Through): Sets the maximum number of nights guests can stay when their booking passes through specific restricted dates
Note: Not all channels or channel rates support receiving min/max stay restrictions. For some channels you may need to manage length of stay restrictions via the channel extranet directly.
Supported channels and rate types
⚠️ Not all channels or certain rate types support receiving restrictions from your SiteMinder platform.
A dash (–) icon in the Inventory view indicates that stay restrictions are not sent for a specific channel rate. You can also check in the channel rate configuration under Data supported by this channel rate/Data not supported by this channel rate.
If a channel does not support minimum and maximum length of stay restrictions:
Different channels and rate types support different restriction types - check what the channel or channel rate supports
Check if you can set up those restrictions directly in the channel's extranet
Some channels, such as Expedia, may not support inventory updates for some rate types, such as package, derived, and linked rates. This is because these rate types inherit pricing and restrictions from the main rate and are managed directly by the channel.
Supported PMS/RMS/CRS integrations
Not all PMS integrations support sending restrictions to SiteMinder. Check with your system provider if they are configured to send length of stay restrictions to SiteMinder. Your PMS may support some restrictions but not others, for example, Opera OXI and OHIP support Min Stay, Max Stay, and Min Stay Through, while Opera ADS supports Min Stay but not Max Stay.
What is Stay Through and how is it different?
Min/Max Stay Through is different from Min/Max Stay because it's based on the dates a booking covers, not just the arrival date.
Min stay or Max stay is arrival-based. For example, a Min Stay of 3 on Friday means any guest checking in on Friday must book at least 3 nights.
Min/Max Stay Through is different: if a guest's booking includes a restricted date, the restriction applies even if they arrive before that date.
Which Min LOS rule type does each channel use?
Not all channels apply Min Stay restrictions the same way, and Stay Through only applies to channels that support receiving minimum stay restrictions from SiteMinder. By default, SiteMinder sends Min Stay to most channels as Arrival-based.
Channel | Min LOS rule type |
Booking.com | You can switch between Arrival-based and Stay Through in the channel's settings |
Trip.com | Always sends Min Stay as Stay Through |
Direct Booking | Only supports Minimum Stay on Arrival — Stay Through is not supported |
Most other channels | Send Min Stay as Arrival-based by default, depending on what the channel supports |
How do I check which Min LOS rule types my channel supports?
Check Channel Settings for each channel to see which Min LOS rule types it supports.
If you see a setting such as Use Length of Stay on Arrival, or other Minimum Length of Stay (MinLOS) rule options, the channel supports multiple Min LOS rule types
If these settings aren't available, the channel only supports Minimum Stay on Arrival
How do I turn on Stay Through for a channel?
⚠️ Not all channels support Stay Through. If the Use stay through setting isn't visible in Distribution > Channel Settings > Advanced settings, that channel doesn't support Stay Through and the steps below don't apply.
If your channel does support Min/Max Stay Through, turn it on in Channel Settings:
Go to Distribution > Channels.
In the My channels tab, click the ellipsis button (three dots) next to the channel's name and select Update channel settings.
Under Advanced settings, set Use stay through to Yes.
Click Save.
Set your min/max stay restrictions in the inventory grid as usual. When enabled, SiteMinder sends those values to the channel as Stay Through restrictions.
Set min/max stay restrictions in the inventory grid
Only follow these steps if you don't have a PMS/RMS syncing restrictions to SiteMinder. If you do have a connected PMS/RMS, update restrictions there instead — changes made here will be overwritten.
Go to Distribution > Inventory.
Find the room rate you want to update.
Click on the cell in the Min Stay or Max Stay column for the specific date.
Enter the new value then click Save.
Bulk update min/max stay restrictions
To update minimum and maximum stay restrictions across multiple dates, room rates, and channels:
Go to Distribution > Inventory.
Click the Bulk update button.
In the Set drop-down menu, select Min stay or Max stay.
In the To field, enter the new stay requirement value.
Select your date range and days of the week.
Select the room rates and channels to update.
Click Save.