Where to update minimum and maximum length of stay restrictions
Where you update restrictions depends on your connected system:
If you have a PMS/RMS that syncs inventory restrictions to SiteMinder: Update minimum and maximum stay restrictions directly in your PMS/RMS — not in SiteMinder. Any manual changes made in the SiteMinder inventory grid will be overwritten by your connected system.
If you don't have a PMS/RMS, or it doesn't sync restrictions: Update min/max stay restrictions in your SiteMinder inventory grid (see steps below).
Note: Not all channels support receiving restrictions from your platform.
Not all channels support receiving restrictions from SiteMinder. If a channel does not support minimum and maximum length of stay restrictions:
Different channels support different restriction types - check what the channel or channel rate supports
Check if you can set up those restrictions directly in the channel's extranet
About minimum and maximum length of stay restrictions
Minimum length of stay (Min LOS) and Maximum length of stay (Max LOS) restrictions help maximise occupancy and revenue during periods of high and low demand.
These restrictions may be configured differently across various channels - check with each channel directly. For some channels you may need to manage length of stay restrictions via the channel extranet directly.
Minimum length of stay (Min LOS) — set the minimum number of nights guests must book. Combine with discounted rates to encourage longer stays during slow periods.
Maximum length of stay (Max LOS) — set the maximum number of nights guests can book. Help to distribute rooms fairly and accommodate more guests during peak demand.
Note: Not all channels support receiving min/max stay restrictions. Check with the channel directly.
Set min/max stay restrictions in the inventory grid
Only follow these steps if you don't have a PMS/RMS syncing restrictions to SiteMinder. If you do have a connected PMS/RMS, update restrictions there instead — changes made here will be overwritten.
Go to Distribution > Inventory.
Find the room rate you want to update.
Click on the cell in the Min Stay or Max Stay column for the specific date.
Enter the new value then click Save.
Bulk update min/max stay restrictions
To update minimum and maximum stay restrictions across multiple dates, room rates, and channels:
Go to Distribution > Inventory.
Click the Bulk update button.
In the Set drop-down menu, select Min stay or Max stay.
In the To field, enter the new stay requirement value.
Select your date range and days of the week.
Select the room rates and channels to update.
Click Save.
Set default min/max stay restrictions for new rate plans
If creating a new rate plan, you can set the Default minimum stay, Default maximum stay, and Release period for the rate plan. Set these default restrictions for new rate plans only. Adding restrictions here will not work if you are editing existing rate plans - you must add restrictions for existing rate plans in the inventory grid.
Go to Rooms and rates > Rate plans.
Click Add a rate plan to create new.
In the Restrictions and Inclusions section, set the Default minimum stay and Default maximum stay. Note: once restrictions are updated in the inventory grid (or updated via your PMS), these default rate plan restrictions will be overwritten.
Click Save.