Customer Support

Learn about our platform’s rooms and rates

What room rates are, and how to create, edit and delete them.

How to set up derived rates for a rate plan, room rate, channel rate or direct booking rate.

Learn about availability settings for your room types.

Use the auditing tool, a feature that displays changes made to room rates, channel rates, mapping, configuration, and channel statuses.

Create, update and manage room types and rate plans.

How to create, edit, and delete a room type.

How rate plans work and how to create, edit, and delete them.

Learn about the difference between manual and derived daily, and the different levels at which derived rates can be set.

Frequently asked questions about derived rates and what certain error messages mean.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you