Customer Support

Learn about our platform’s rooms and rates

What room rates are, and how to create, edit and delete them.

How to set up derived rates for a rate plan, room rate, channel rate or direct booking rate.

Learn about availability settings for your room types.

View a log of changes made to your room rates, channel rates, mapping, configuration, and channel statuses.

Create, update and manage room types and rate plans.

How to create, edit, and delete a room type.

How rate plans work and how to create, edit, and delete them.

Understand the difference between manual and derived rates, and how to set them up at different levels.

Frequently asked questions about derived rates and what certain error messages mean.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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