How to set up non-refundable rates
To set up non refundable rates, follow these steps:
Log in to your SiteMinder platform.
Go to Rooms and rates > Rate plans > click Add a rate plan. Create your standard and non-refundable rate plan.
You can derive the non-refundable rate plan as a discounted percentage or amount from the standard rate plan. The non-refundable rate will be automatically adjusted when the standard price is updated. Select “Derive daily rates” when creating the non-refundable rate plan.
Assign the rate plans to the room types to create your “room rates”.
If you have a PMS/RMS, map your room rates to your PMS/RMS (Distribution > Connectivities).
Map your room rates to your connected channels and direct booking engine. (Distribution > Channels).
Note:
Before mapping, you need to create corresponding room rates in the channel's extranet and in your PMS/RMS.
If you have an integrated property management system (PMS) with inventory updates enabled, set up derived rates directly in your PMS.
Add “FLEX” or “NR” to the end of the rate names to help you see policies at a glance.
Set up derived rates
To optimise your rate management and save time and effort, you can derive the non-refundable rate as a discounted percentage or amount from your standard rate. The non-refundable rate will be automatically adjusted when the standard price is updated.
If you have an integrated property management system (PMS) with inventory updates enabled, you should set up derived rates directly in your PMS, then create the rate as “manual” (not derived) via your SiteMinder platform.
To learn more about setting up derived rates in your SiteMinder platform, see this guide.
Set up non-refundable cancellation policies
Remember to set up your non-refundable cancellation policy for the non-refundable rate. You may need to do so via the channel’s (OTA’s) extranet. Your SiteMinder platform may send the cancellation policy for certain channels only, such as with Booking.com Enhanced sync, and Airbnb.