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Derived rates: frequently asked questions
Derived rates: frequently asked questions

Frequently asked questions about derived rates and what certain error messages mean.

Updated today

Can I override a derived rate?

Yes, you override a derived rate if necessary. You may want to override derived rates to a specific price for a particular date (for example during holidays or peak seasons), or for a specific channel (for example you could override the derived rate if you are running a flash sale on a certain channel).

Why am I seeing a rate being derived twice?

If you think a rate is being derived twice, first check that the percentage or amount adjustment is set correctly in the rate configuration. If the value is correct but you are still seeing it applied twice or incorrectly, you may have derived rates at two different levels (for example, a derived rate plan as well as a derived channel rate).

To remove derived rates for a channel rate, under Rate setup , on the Adjust daily rates by drop-down menu, select Keep rates the same.

Can I set derived rates if I have a PMS?

If you have a property management system (PMS) integrated with our platform with inventory updates enabled, you should set rates (including any derived rates) directly in your PMS. In your SiteMinder platform, you will need to configure the rate setup to “Manual”, and not derived.

I have a derived room rate, but I want to derive the rate plan instead — how can I do this?

If you want to start deriving from the rate plan level and not from the room rate level anymore, simply adjust the rate setup for the rate plan and room rate.

  • Create or edit the rate plan and under Rate setup, select Derive daily rates.

  • In the room rate’s Pricing settings, click on Revert to rate plan derived pricing.

What does this error message mean: “Cannot use rate plan derivation settings when a room type has been assigned to a rate plan more than once”?

If you are trying to derive a rate but are receiving the error message ““Cannot use rate plan derivation settings when a room type has been assigned to a rate plan more than once”, it is due to a room type being assigned to a rate plan more than once. For example, if you have two room rates called “Double room - Standard”. Each rate plan and room rate should have a unique name.

What does this error message mean: “Rate plan derived pricing settings cannot be used”?

The error message “Rate plan derived pricing settings cannot be used” appears when you try to assign a room type to a rate plan, but the rate plan is derived from another rate plan that is not linked to the room type.

➕ For example:

  • You have two rate plans “Standard” and “Non-refundable”.

  • The “Non-refundable” rate plan is derived from the “Standard” rate plan, with a 10% discount.

  • You create a new room type “Triple room”.

  • You try to assign the “Triple room” room type to your “Non-refundable” rate plan but you get this error message: “ Cannot use rate plan derivation settings as the Triple room is not assigned to the Standard rate plan. Please assign and try again ”.

  • You need to assign the “Triple room” room type to your “Standard” rate plan first. Then, you can go ahead and assign your “Triple room” to your “Non-refundable” rate plan.

What does this error message mean: “Rate setup limited to manual channel rate pricing due to Channel rate pricing mode being enabled”?

This message appears in the Rate setup when an internal setting called Channel rate pricing mode is activated. This setting makes the Rate setup “manual” by default for channel rates, and you cannot set up derived rates.

If you are seeing this error message but want to set up derived rates, please contact our Support Team who may be able to disable the Channel rate pricing mode.

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