Manage cancellation policies and deposits in your channel's extranet
For most channels, cancellation policies, deposits for reservation charges, and damage deposits are set up and managed directly in each channel's extranet. They are not managed in your platform.
For assistance with setting up cancellation policies and deposits, contact the channel directly.
Deposits
For channels (OTAs), reservation and damage deposits must be set up directly in each channel's extranet. Contact the channel directly to confirm whether deposits are supported and how to set them up.
💡 If you are connected to Channels Plus: Automated payments can be set up for Channels Plus using SiteMinder Pay.
Cancellation policies
For most channels, cancellation policies must be set up directly in each channel's extranet.
Exception: For the below channels, cancellation policies can be set up in your platform:
Airbnb
Booking.com (with Enhanced sync enabled)
Direct booking
Channels Plus
How to set up deposits and policies in a channel extranet
Set up reservation deposits, security deposits, and policies in each channel's extranet. The exact steps vary by channel. For assistance, contact the channel directly.
Log in to your channel's extranet (the OTA's partner portal).
Navigate to the rates, rate plans or policies section. Look for areas labelled Cancellation policy, Policies, Rate conditions, Damage deposit, or Security deposit.
Set your cancellation policy rules. For example, how long before arrival guests can cancel for free, when a cancellation fee applies (for example, 1st night or full stay), or whether a rate is flexible or non-refundable.
Configure deposit or payment rules for reservation charges directly in the channel's extranet, if the channel supports this. Check with the channel directly to confirm whether deposits are supported and how to set them up.
For non-refundable rates, set when and how payment should be collected. Make sure the deposit or prepayment rules match your cancellation policy.
Add any damage deposits if applicable. Set up related property policies and text in the channel's extranet.
Save or publish your changes in the channel extranet.