Expedia's business models
Expedia has 3 business models:
Expedia Traveller Preference (ETP)
Expedia Collect (EC)
Hotel Collect (HC)
Your business model affects when and how you receive payment from guests for Expedia reservations.
Collecting payment for Expedia reservations
With Expedia Traveller Preference (ETP), guests will be given the choice to “Pay now” (Expedia Collect), or “Pay later” / “Pay hotel” (Hotel Collect):
Expedia Collect reservations
Guests pay Expedia
Expedia will usually send you the net amount on an Expedia Virtual Card (EVC) that can be charged on the day of check-out. You will charge the virtual card provided
Hotel Collect reservations
Guests pay your property directly
Once a booking has been made, you can view it for 72 hours, along with the guest’s credit card details and Card Verification Value (CVV) number in Expedia Partner Central, and then again on the day of check-in.
Use the credit card details provided in the reservation summary to charge the guest for the full reservation cost
If the guest's card fails, contact the guest directly or contact Expedia‘s support team if you need assistance
If the guest is a No-Show, mark the reservation as No-Show in the Expedia extranet directly to avoid being charged commission. Contact Expedia ‘s support team if you need assistance
💡 Notes:
For Expedia reservations, you will not receive the payment card CVV number. You will need to retrieve this directly via Expedia’s extranet
Cancellation policies and any deposits will need to be set up directly via Expedia’s extranet
Mapping
With Expedia Traveller Preference (ETP) and Expedia Collect (EC) business models, one room rate can be sold in several different ways on Expedia. You need to map all of these rate types to your single SiteMinder room rate to ensure reservations and availability are delivered correctly.
Expedia's pricing models (PDP or OBP)
Expedia supports two pricing models:
Per-day pricing (PDP)
Occupancy-based pricing (OBP)
Your pricing model set by Expedia must match the setting in your SiteMinder platform. If you need to change the pricing model on Expedia, please contact your Expedia Market Manager.
If your rates look wrong on Expedia, check that both SiteMinder and Expedia are set up with the same pricing model.
⚠️ Updating your rate configuration after changing pricing model
After the pricing model changes, your existing rate setup fields are updated to reflect the new model, but you must manually configure and review the channel rate configuration. For example, if changing to OBP, add Included occupancy and Extra adult rate, Max occupancy, Extra adult rates, Single guest discount
The channel rate configuration must match what is set up in the channel extranet. If there are configuration conflicts, the rate may become automatically disabled