Update channel settings
To update channel settings:
Go to Distribution > Channels tab.
In the My channels tab, click the ellipsis button (three dots button) next to the channel's name.
Select Update channel settings.
Once in the Channel settings tab, click the edit button.
Make required changes and click Save.
Note: To update your property code, please contact our support team.
Common channel settings
Rate multiplier
A rate multiplier adjusts your rates before they are sent to a channel. Use the Rate multiplier simulator to test how your channel rates will change compared to your daily Full rate.
Your rates in the Inventory grid show without the Rate multiplier applied.
Currency conversion
To use Currency conversion:
First enable currency conversion in your Property settings.
Configure currency conversion in Channel settings to send prices to the channel in a different currency to your base currency.
The currency selected in your platform must match the currency in the channel’s extranet.
💡 Note:
Currency conversion only applies to rates in the Inventory grid.
Currency conversion cannot be used if rate plan currency is enabled (i.e. if you choose to use different currencies in the inventory grid).
Currency conversion will not apply to extra charges configured in the channel rate’s settings (i.e. extra person charges and discounts). These extra charges need to be set in the currency being sent to the channel, as currency conversion will not apply to them.
Check your channels after changing currency settings to ensure correct rates are displayed. Note: it may take several minutes for channels to display updates.
Reservation E-mail Address
If you see a Reservation e-mail address field in channel settings:
Enter your e-mail address to receive reservation notifications from your SiteMinder platform.
If there is no Reservation e-mail address field in channel settings:
You'll need to set up and receive e-mail notifications directly from the channel.
Enable or disable a channel
Enable the channel once you have mapped all required room rates. Go to Distribution > Channels > find the channel and click the ellipsis (three dots button) > select Update Channel settings > click the “Enable the connection to [channel name]” button.
Disable the channel in channel settings if you want to stop inventory updates from being sent from your platform to the channel for all channel rates.
💡 Note:
The Reservation commission percentage setting is only available for Agoda, Trip.com, Expedia, and Jetstar. When enabled, the channel's commission percentage will be added to reservation totals shown in your platform and sent to your PMS for NET rates.
View change history for a channel by going to Distribution > Channels > click the ellipsis button (three dots button) next to the channel's name > select Audit.
Reorder how channels appear in your inventory grid and rate plan list by going to Distribution > Channels tab > click Reorder in the My channels tab > drag and drop the channel names > click Save.