Log into your SiteMinder platform
To log into your SiteMinder platform:
Go to siteminder.com and click the login button at the top of the page, or go directly to https://authx.siteminder.com/login.
Enter your e-mail address and password.
Click Log in.
What should I do if I have trouble logging in?
If you have trouble logging in, select the Forgot password option or follow our troubleshooting steps here.
How can I protect my SiteMinder account from security threats?
Do not click on any SiteMinder sponsored links on Google. If you notice anything suspicious, reset your password immediately. Bookmark the login page https://authx.siteminder.com/login for quick access in the future or login via our websitewww.siteminder.com.
Do I need to set up Multi-Factor Authentication (MFA)?
Yes, to protect sensitive data in compliance with PCI DSS standards, multi-factor authentication (MFA) must be set up within 30 days of your first login, and is required to access guest details, such as contact and payment information.
Navigate the dashboard
When you log in to your SiteMinder platform, you'll land on your Dashboard page.
Your dashboard displays a summary of today's reservations, available room types, pace performance, and your best performing channels. It also shows property status, channel status, and connectivities status to help you identify any issues requiring attention.
Can I customise my dashboard page?
The dashboard view cannot be customised, but we welcome your feedback about information you'd like to see displayed.
What is Smart Guide?
Check the Smart Guide on your Dashboard with a list of suggested tasks to get your property set up on the SiteMinder platform.
Set up rooms and rates
Set up your room types and rate plans in your SiteMinder platform.
Create a room type
Go to Rooms and rates > Room types.
Click Add room type.
Enter the details for your room.
Click Save.
Create a rate plan
Go to Rooms and rates > Rate plans.
Click Add a rate plan.
Enter your rate plan details.
Click Save.
Create a room rate
Go to Rooms and rates > Rate plans.
Click on a rate plan and select Assign room type.
Configure the room rate settings.
Click Save.
⚠️ Room rate configurations must match those in your connected channels and PMS/RMS/CRS to prevent cross-mapping and overbookings.
Can I have different settings for the same room on different channels?
Yes, you can override room rate settings when mapping to channels and add channel-specific restrictions as needed.
Connect your PMS to SiteMinder
Integrate your property management system (PMS) with your SiteMinder platform to synchronise data between systems.
Go to Distribution > Connectivities.
Click Start setup.
How long does PMS integration take?
The integration process typically takes 7-14 calendar days from when you request it. Once complete, you will need to map your room rates to your PMS.
Go to Distribution > Connectivities and click on your connected system.
Go to the Rooms and rates mapping tab.
Under the Mapping status filter, select Unmapped.
Find the room rate you want to map and click Map to [system name].
Click Save.
Manage your inventory
Use the inventory grid to update your rates, availability, and restrictions across all your connected channels in one place.
Go to Distribution > Inventory.
Select the date range you want to view or update.
Make changes to rates, availability, or restrictions.
Click Save.
Will creating a room and/or a rate plan in the SiteMinder platform automatically add it to my channel extranet?
No, creating a room or rate plan in the SiteMinder platform does not create it on your channel extranet. You need to create matching rooms and rates on each channel before mapping them.
How does my inventory get updated if I am connected with a property management system?
Once you connect and map to a property management system (PMS), inventory updates will sync to your SiteMinder platform, but will depend on your PMS provider. Check with your PMS provider to confirm exactly what inventory data (rates, availability, restrictions) they send to your SiteMinder platform, as they may not support all available functionality.
Connect to channels
Connect to online booking channels and travel agencies to expand your distribution.
To connect a new channel:
Go to Distribution > Channels.
Click Connect new channel.
Select the channel you want to connect to.
Click on Connect.
Map your room rates to channels
Mapping is the linking of your various channels' rates to the matching rates in your platform.
To map your room rates to a channel:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel.
Select Edit room rates mapping.
Find your platform room rate and click Map to channel.
Select the corresponding channel rate from the drop-down menu.
Click Save.
What happens if I have unmapped rates between my channels, PMS and SiteMinder?
If you have unmapped rates, inventory updates won't sync between your channels, PMS and SiteMinder, and reservations made on unmapped rates won't be delivered to your connected systems.
View reservations
Access all your bookings in one place, no matter which channel they came from.
To view your reservations:
Go to Reservations.
Use filters to find specific reservations by date, channel, or status.
Click on a reservation to view its details.
Why could the reservation credit card details be missing?
This could be because:
The channel did not provide credit card details: check your channel extranet or contact the channel’s support team
It is more than 7 days after the check-out date: credit card details are automatically deleted 7 days after check-out.
I can't find reservations received before going live with SiteMinder.
Your platform only contains reservations made through connected channels after your property was activated with SiteMinder. Earlier reservations or those made through unconnected channels will not appear.
Manage user accounts
Add and manage users who need access to your SiteMinder platform. To manage users, you need User management permission.
To add a new user:
Click on your property name in the top navigation bar.
Select User management.
Click Add user.
Enter the user's details and set their permissions.
Click Save.
How do I give someone access to manage users?
When creating or editing a user, enable the User management permission. Only users with this permission can add or edit other users.
Can I edit a user's e-mail address?
No, you cannot edit a user's e-mail address. If details need to be changed, create a new user account instead.
What if the only user with User management permission has left?
Contact SiteMinder support for assistance if no one at your property has User management permission.
Can I use the same e-mail address for multiple user accounts?
No, every person using the platform must have a unique account and e-mail address to comply with security standards. Shared e-mail addresses should not be used.
How do I update my account details?
Click on your profile icon in the top right-hand corner, then select My account. Here you can:
Update your user account details such as name and phone number
Enable distribution e-mail notifications to receive alerts for channels and connectivities
Setup or reset your MFA verification method
💡For more guides and help, visit our help centre by clicking the messenger icon in the bottom right of your screen, then select the Help tab. To chat with our bot Sim, click the messenger icon and select Ask a question in the Home tab.