Send e-mails to guests for Direct booking reservations
Send e-mails to guests who book through your direct booking engine.
To enable guest e-mails:
Go to Direct booking.
Click on Configuration.
Select Guest communications.
Turn on the toggle next to each email type you want to send to guests.
Email type | Description |
Reservation confirmation | A reservation confirmation with reservation details that is sent when guests make a booking. |
Reservation modification | A confirmation of any changes to a reservation. |
Reservation cancellation | A cancellation confirmation when the reservation is cancelled. |
Pre-arrival message | A reminder a few days before arrival, which can also be useful for upselling or sending directions. |
Post-departure message | A follow-up e-mail after check out. Good for thanking guests, sending promotion codes for future stays, or asking for reviews. |
⚠️ Note: Once you enable each e-mail type, you need to customise each e-mail template, or guests will receive blank e-mails. If guests are receiving blank e-mails or emails are not sending as expected, check that the relevant template has been customised.
Customise e-mail templates
To customise an e-mail template:
Go to Direct booking > Configuration > Guest communications.
Click the Edit icon on the e-mail type you wish to edit (i.e. Reservation confirmation, Reservation modification, etc.).
Personalise text and add images
Click Show preview to see changes. Note: Preview will show at the bottom (will not open in a new window)
Save your changes
What can be edited?
The following fields can be edited in the email templates:
Subject
Header text
Footer text
Header image
Header image URL
Footer image
Footer image URL
💡Header and footer images:
The recommended dimensions for the header and footer image in direct booking emails are 580px width and 164px height
You can't delete header and footer images directly when editing the email. To delete completely go to Property Settings > Media Library
You also have the option to use the code editing feature (advanced coding skills required).