Send e-mails to guests for Direct booking reservations
Send e-mails to guests who book through your direct booking engine.
To enable guest e-mails:
Go to Direct booking.
Click on Configuration.
Select Guest communications.
Turn on the toggle next to each email type you want to send to guests.
Email type | Description |
Reservation confirmation | A reservation confirmation with reservation details that is sent when guests make a booking. |
Reservation modification | A confirmation of any changes to a reservation. |
Reservation cancellation | A cancellation confirmation when the reservation is cancelled. |
Pre-arrival message | A reminder a few days before arrival, which can also be useful for upselling or sending directions. |
Post-departure message | A follow-up e-mail after check out. Good for thanking guests, sending promotion codes for future stays, or asking for reviews. |
Customise e-mail templates
Once you have turned on the toggle for each type of guest e-mail, you will need to customise each e-mail template, otherwise blank e-mail notifications will be sent to your guests.
To customise an e-mail template:
Go to Direct booking > Configuration > Guest communications.
Click the Edit icon on the e-mail type you wish to edit (i.e. Reservation confirmation, Reservation modification, etc.).
A side window will appear, where you can add the following e-mail fields:
Subject
Header text
Footer text
Header image
Header image URL
Footer image
Footer image URL
💡Header and footer images:
The recommended dimensions for the header and footer image in direct booking emails are 600px width and 210px height.
You can't delete header and footer images directly when editing the email. To delete completely go to Property Settings > Media Library
You also have the option to use the code editing feature (advanced coding skills required).