Overview of the Dashboard page
When you log in to your SiteMinder platform, you’ll land on your Dashboard page, which includes a summary of your today’s reservations, and available room types. You will also see your Property Status, Channel Status, and Integrated systems status, which includes any alerts for your property, or for your channel and PMS/RMS/CRS connections.
Today’s status
See a quick summary of today’s reservations including: arrivals, departures, new bookings, stays, cancellations, available.
Recommended for your property
The Recommended for your property section highlights personalised, high-value actions to help you optimise your setup and grow your revenue, such as adding a high-value rate plan to a channel, connecting to a new channel, or highlighting rate plans that are active on other channels but missing from others. You may also see recommendations for channels or room rates that were disabled due to an error 30–60 days ago.
You can act on a recommendation or dismiss it if it is not relevant. Recommendations update daily. If there are no relevant opportunities for your property, this section may be empty.
Property status
On your dashboard, check your Property status to identify any issues with reservations or channels including statuses for:
Reservation delivery failures today: how many reservations failed their delivery to your PMS/RMS/CRS.
Channels experiencing delayed updates:any channels that are currently experiencing slow updates.
Disabled channel room rates: any room rates that are disabled on your connected channels. Ensure to map or delete any unwanted channel room rates from your platform and the channel’s extranet.
Unconfirmed reservations requiring action: any unconfirmed Direct booking reservations. If you have unconfirmed reservations, you should check your payment gateway to see if the payment has been received and that you still have inventory available for the reservation. Then you need to either confirm or discard the reservation.
Channel status
See how many of your channels (OTAs) are enabled, disabled, or awaiting setup. Click on the alert icons to see detailed error messages.
Connectivities status
Check how many room rates are mapped to your Integrated systems (PMS, RMS, or CRS), out of the total number of existing room rates in your platform. You will see the message “X of Y rates mapped”. If the values don’t match, it means that you have unmapped rates.
To avoid overbookings or missed reservations, you must make sure you map all of your required room rates from your SiteMinder platform to your property management system (PMS), revenue management system (RMS) or central reservations systems (CRS). Go to Distribution > Integrated systems > Room and Rate Mapping > Unmapped.
Demand Plus performance
If you are subscribed to Demand Plus see at a glance how your property is performing. See opportunities to resolve issues such as low impressions or unmatched metasearch channels. If your property details are unmatched on any metasearch sites, you'll see an alert with a "Fix it now" link to resolve the issue.