View the reservation delivery status for reservations sent from your SiteMinder platform to your property management system (PMS), central reservation system (CRS), or revenue management system (RMS).
View a reservation's delivery status
To check the status of a reservation sent to your integrated system (PMS/CRS/RMS):
Go to the Reservations page and find the reservation.
Check the delivery status in the Connectivity status column.
Click on the status.
On the PMS message delivery status history page, you can download the reservation XML. If the reservation Failed to be delivered, check the error message and resend the reservation to your PMS, CRS, or RMS. Note: For unmapped rates, you cannot resend the reservation delivery to your PMS
Connectivity statuses explained
Here are the connectivity statuses and what they mean:
Delivered: Your PMS/RMS/CRS has confirmed they received the reservation
Pending: Your PMS/RMS/CRS has not yet confirmed they received the reservation. The platform will attempt delivery 10 times within one hour before changing to Delivered or Failed. No resend available. If the status remains Pending after one hour, contact your PMS provider for a connection reset
Failed: Your PMS/RMS/CRS has either rejected the reservation or has not confirmed delivery. A notification email will be sent to the address(es) set up in your Reservation delivery failure emails setting
Blank (-): No connectivity status is shown. This usually indicates unmapped rates or that the reservation was created before the PMS integration was configured. These reservations cannot be resent. What to do: You will need to manually create this reservation in your PMS. To prevent this issue in the future, ensure all rates are mapped to your channels and integrated systems
Retryable error: We attempted to send the reservation to the PMS/RMS/CRS but failed. Attempt to resend by clicking the resend button (circular refresh icon ↻)
⚠️ If the reservation shows Delivered but is missing from your PMS, download the reservation XML file and send it to your PMS support team for investigation
Why is the reservation connectivity status missing / showing a hyphen -?
⚠️ If the reservation does not have a Connectivity status (blank or “-”), it may be because:
The room rate is not mapped: Map all required room rates to the channel and to your PMS/CRS/RMS
Mapping codes do not match: Ensure codes match between your SiteMinder platform and your PMS, CRS or RMS
The reservation was received before connecting your PMS, CRS, or RMS: Only reservations received after connecting your PMS/RMS/CRS will show a status
⚠️ Have a connected system but no connectivity status column visible? Your PMS integration may not be properly configured. Check Distribution > Connectivities to verify your PMS connection is active and configured correctly. If the integration appears disconnected, contact our support team
Check for reservation delivery failures
Check for reservation delivery failures:
On your Dashboard page: Under Property status, check the Reservations delivery failures today section
In your Notifications: Click on the bell icon in the navigation bar to view notifications for Reservations delivery failures
Resend a failed reservation delivery
Can you resend a failed reservation delivery? If the status is Failed or Retryable error, you can attempt to resend.
Important: For unmapped rates, you cannot resend the reservation delivery to your PMS. The status will be missing or blank (-). These reservations will need to be manually added in your PMS.
Try to resend by following these steps:
Go to the Reservations page.
Find the reservation with a Failed status and click on the Failed status to view the PMS message delivery status history page.
Read the error message (it should contain steps to fix the issue) and fix the issue.
Click the resend button (circular refresh icon ↻) under the Actions column.
Click on Resend PMS message.
Action buttons to download or resend
In the Actions column, there are two buttons available for each PMS reservation delivery record:
Download button (downward arrow icon ↓):
Downloads the reservation file
Useful when there's a discrepancy between SiteMinder showing "delivered" but the reservation isn't in your PMS
Resend button (circular refresh icon ↻):
Attempts to resend/redeliver the reservation to your PMS, CRS, or RMS
Important: For unmapped rates, you cannot resend the reservation delivery to your PMS. These reservations will need to be manually added in your PMS
Set up email notifications for delivery failures
To receive email notifications about failed deliveries to your PMS/RMS/CRS:
Go to Distribution > Connectivities.
Click on your PMS, CRS, or RMS name.
In the Settings tab, find the Reservation delivery failure emails section and click the pencil button to edit.
Enter the email address(es) for notifications.
Click on Save.