Skip to main content

Check the reservation delivery status to your PMS/CRS/RMS

View the reservation delivery status for reservations sent from your SiteMinder platform to your PMS, CRS, or RMS.

Updated over a week ago

View the reservation delivery status for reservations sent from your SiteMinder platform to your property management system (PMS), central reservation system (CRS), or revenue management system (RMS).

View a reservation's delivery status

To check the status of a reservation sent to your PMS, CRS, or RMS:

  1. Go to the Reservations page and find the reservation.

  2. Check the delivery status in the Connectivity status column.

  3. Click on the status.

  4. On the PMS message delivery status history page, you can download the reservation XML. If the reservation Failed to be delivered, check the error message and resend the reservation to your PMS, CRS, or RMS.

Connectivity statuses explained

Here are the connectivity statuses and what they mean:

  • Delivered: Your PMS, CRS, or RMS provider has confirmed they received the reservation

  • Pending : Your PMS, CRS, or RMS provider has not yet confirmed they received the reservation. The platform will attempt delivery 10 times within one hour before changing to Delivered or Failed

  • Failed: Your PMS, CRS, or RMS provider has either rejected the reservation or has not confirmed delivery. A notification email will be sent to the address(es) set up in your Reservation delivery failure emails setting

Why is my reservation missing a connectivity status?

⚠️ If the reservation does not have a Connectivity status (blank or “-”), it may be because:

  • The room rate is not mapped :Map all required room rates to the channel and to your PMS/CRS/RMS

  • Mapping codes do not match: Ensure codes match between your SiteMinder platform and your PMS, CRS or RMS

  • The reservation was received before connecting your PMS, CRS, or RMS: Only reservations received after connecting your PMS/RMS/CRS will show a status

Check for reservation delivery failures

Check for reservation delivery failures:

  • On your Dashboard page: Under Property status, check the Reservations delivery failures today section

  • In your Notifications: Click on the bell icon in the navigation bar to view notifications for Reservations delivery failures

Action buttons to download or resend

In the Actions column, there are two buttons available for each PMS reservation delivery record:

Download button (downward arrow icon ↓):

  • Downloads the reservation file

  • Useful when there's a discrepancy between SiteMinder showing "delivered" but the reservation isn't in your PMS

Resend button (circular refresh icon ↻):

  • Attempts to resend/redeliver the reservation to your PMS, CRS, or RMS

  • Cannot be resent for reservations that contained unmapped rates. These reservations will need to be manually added in your PMS

Set up email notifications for delivery failures

To receive email notifications about failed deliveries:

  1. Go to Distribution > Connectivities.

  2. Click on your PMS, CRS, or RMS name.

  3. In the Settings tab, find the Reservation delivery failure emails section and click the pencil button to edit.

  4. Enter the email address(es) for notifications.

  5. Click on Save.

Did this answer your question?