View a reservation's delivery status
To check the status of a reservation sent to your PMS, CRS, or RMS:
Go to the Reservations page and find the reservation.
Check the delivery status in the Connectivity status column.
Click on the status.
On the PMS message delivery status history page, you can download the reservation XM. If the reservation Failed to be delivered, check the error message and resend the reservation to your PMS, CRS, or RMS.
Connectivity statuses explained
Here are the connectivity statuses and what they mean:
Delivered — your PMS, CRS, or RMS provider has confirmed they received the reservation.
Pending — your PMS, CRS, or RMS provider has not yet confirmed they received the reservation. The platform will attempt delivery 10 times within one hour before changing to Delivered or Failed.
Failed — your PMS, CRS, or RMS provider has either rejected the reservation or has not confirmed delivery. A notification email will be sent to the address(es) set up in your Reservation delivery failure emails setting.
⚠️ Note: If the reservation does not have a Connectivity status (blank or “-”), it may be because:
The room rate is not mapped — map all required room rates to the channel and to your PMS/CRS/RMS.
Mapping codes do not match — ensure codes match between your SiteMinder platform and your PMS, CRS or RMS.
The reservation was received before connecting your PMS, CRS, or RMS — only reservations received after connecting your PMS/RMS/CRS will show a status.
Check for reservation delivery failures
Check for reservation delivery failures:
On your Dashboard page— under Property status, check the Reservations delivery failures today section.
In your Notifications — click on the bell icon in the navigation bar to view notifications for 3Reservations delivery failures.
Set up email notifications for delivery failures
To receive email notifications about failed deliveries:
Go to Distribution > Connectivities.
Click on your PMS, CRS, or RMS name.
In the Settings tab, find Reservation delivery failure emails section and click the pencil button to edit.
Enter the email address(es) for notifications.
Click on Save#.