To map your room rates to a connected property management system, PMS; revenue management system, RMS; or central reservations system, CRS, go to Distribution > Connectivities.
Mapping to your connected PMS/ RMS/CRS: Overview
If you have a property management system (PMS), revenue management system (RMS) or central reservations system (CRS) integrated with the SiteMinder platform (Distribution > Connectivities), you must map all your required room rates in your platform to the corresponding room rate in your connected system. Mapping ensures:
Accurate availability and rates are sent to your SiteMinder platform and all channels
Seamless reservation delivery to your connected system
Prevention of overbookings and missed reservations
Before you begin
Complete these steps before mapping to your PMS/ RMS/CRS:
Create matching rooms and rates in both your SiteMinder platform (Rooms and Rates > Rate plans) and your connected system
Configure rooms and rates identically across all systems to prevent cross-mapping issues
Map to your PMS/RMS/CRS first, then map your channels to ensure proper synchronisation
How to map your room rates to your connected PMS/RMS/CRS
To map your room rates to your connected PMS/RMS/CRS:
First ensure you have created the room rate in Rooms and Rates > Rate plans.
Go to Distribution > Connectivities and click on the name of your connected system (PMS/RMS/CRS).
Go to the Rooms and rates mapping tab.
Under the Mapping status filter, select Unmapped.
Locate the room rate you want to map and click on Map to < name>.
Enter the corresponding codes from your connected system: Room code, Rate code, and Inventory code.
Click on Save.
Essential final step: After mapping all rates, initiate a 'push' of all inventory from your connected system to ensure the most up-to-date information is sent through. If you do not know how to do this, please contact your system provider’s support team.
Important: Room codes and rate codes match between PMS
Room code: the code assigned to this room type in your PMS/ RMS/CRS.
Rate code: the code assigned to this rate plan in your PMS/ RMS/CRS.
Inventory code: the code assigned to this room rate in your PMS/ RMS/CRS.
What happens with unmapped rates?
To help avoid overbookings or missed reservations, you must map all of your required room rates from your platform to your connected PMS/ RMS/CRS that you have connected in Distribution > Connectivities.
If you have unmapped rates:
Inventory updates won't sync between systems
Channel bookings for unmapped rates won't be sent to your PMS/RMS/CRS
You risk overbookings and missed reservations
To fix any unmapped rates, go to Distribution > Connectivities > Room and Rate Mapping > Unmapped.
If you have unwanted room rates in your channel(s) or connected systems, you should delete them to avoid any potential issues. Contact the support team of the channel or system provider if you need help with this.
Set up reservation delivery failure emails
Get notified when reservations fail to reach your connected system:connected PMS/RMS/CRS.
To set up these Reservation delivery failure emails:
Go to Distribution > Connectivities and click on the name of your connected system.
Go to the Settings tab.
Locate the Reservation delivery failure emails section and click on its edit button.
Add recipient e-mail addresses, as required — a maximum of five in each of the five fields.
Click on Save.