💡 Important to know:
To access your account settings, go to your profile icon in the top right corner > My account. Only you can edit your own account details.
Every person using the platform must have a unique account and e-mail address. To comply with Payment Card Industry Data Security Standards (PCI DSS) and data protection laws such as the General Data Protection Regulation (GDPR), e-mail addresses must not be shared among multiple user accounts (e.g. info@hotel.com or bookings@hotel.com).
Your account gives you access to your SiteMinder platform. Manage your user account details and preferences, and manage your multi-factor authentication (MFA) method.
To manage and update your account settings, go to your profile icon in the top right corner > My account.
Manage your user details
To view and update your user details, click on your profile icon in the top right corner > select My account > click on the Edit button > update the following details then click Save.
First name — your first name. We recommend not using anything general, like a department name, as accounts should belong to a single person.
Last name — your last name.
Preferred language — set the language you want your SiteMinder platform to be in.
Phone number — your direct phone line.
Each user must log into their own account to change these details. Users with User Management permission cannot edit the first name, last name, phone number, or language fields of other users.
💡Note:
The date formats in your SiteMinder platform (DD/MM/YYYY or MM/DD/YYYY) are based on your workstation/computer’s time and date settings.
Your account E-mail address cannot be edited. If you need to edit your e-mail address, you will need to create a new user account with the correct e-mail address, then delete the old account.
Reset multi-factor authentication (MFA)
Switch your multi-factor authentication (MFA) authentication method by resetting your MFA. To reset MFA, go to your profile icon > My account, and click on the Reset button. You will need access to your current method to do one last verification before choosing a new method.