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View and update your account settings via My account

View and edit your account details and preferences, such as language, phone number, e-mail notifications, and MFA verification method.

Updated over 9 months ago

View and edit your account details and preferences, such as language, phone number, e-mail notifications, and MFA verification method.

💡 Important to know:

  • To access your account settings, go to your profile icon in the top right corner > My account. Only you can edit your own account details.

  • Every person using the platform must have a unique account and e-mail address. To comply with Payment Card Industry Data Security Standards (PCI DSS) and data protection laws such as the General Data Protection Regulation (GDPR), e-mail addresses must not be shared among multiple user accounts (e.g. info@hotel.com or bookings@hotel.com).

Your account gives you access to your SiteMinder platform. Manage your user account details and preferences, and manage your multi-factor authentication (MFA) method.

To manage and update your account settings, go to your profile icon in the top right corner > My account.

Manage your user details

To view and update your user details, go to your profile icon in the top right corner > My account > click on the Edit button.

  • First name — your first name. We recommend not using anything general, like a department name, as accounts should belong to a single person.

  • Last name — your last name.

  • Preferred language — set the language you want your SiteMinder platform to be in.

  • Phone number — your direct phone line.

💡Note:

  • The date formats in your SiteMinder platform (DD/MM/YYYY or MM/DD/YYYY) are based on your workstation/computer’s time and date settings.

  • Your account E-mail address cannot be edited. If you need to edit your e-mail address, you will need to create a new user account with the correct e-mail address, then delete the old account.

Enable Distribution e-mail notifications

When you enable Distribution e-mail notifications, your SiteMinder platform will send you e-mail alerts about issues affecting your property’s Distribution that require urgent action.

➕ Distribution E-mail notifications examples:

  • Reservations from unmapped channel rates — caused by lack of mapping. You will need to map the unmapped channel rates and manually update your inventory.

  • Disabled channel rates — caused by a configuration error. You will need to check the error message sent in the e-mail, fix the disablement reason, and manually enable the channel rate.

Reset multi-factor authentication (MFA)

Switch your multi-factor authentication (MFA) authentication method by resetting your MFA. To reset MFA, go to your profile icon > My account, and click on the Reset button. You will need access to your current method to do one last verification before choosing a new method.

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