Important to know:
To access your account settings, go to your profile icon in the top right corner > My account. Only you can edit your own account details.
Every person using the platform must have a unique account and e-mail address. To comply with Payment Card Industry Data Security Standards (PCI DSS) and data protection laws such as the General Data Protection Regulation (GDPR), e-mail addresses must not be shared among multiple user accounts (e.g. info@hotel.com or bookings@hotel.com).
Your account gives you access to your SiteMinder platform. Manage your user account details and preferences, and manage your multi-factor authentication (MFA) method.
To manage and update your account settings, go to your profile icon in the top right corner > My account.
Manage your user details
To view and update your user details, go to your profile icon in the top right corner > My account > click on the Edit button.
First name — your first name. We recommend not using anything general, like a department name, as accounts should belong to a single person.
Last name — your last name.
Preferred language — set the language you want your SiteMinder platform to be in.
Phone number — your direct phone line.
Note:
The date formats in your SiteMinder platform (DD/MM/YYYY or MM/DD/YYYY) are based on your workstation/computer’s time and date settings.
Your account E-mail address cannot be edited. If you need to edit your e-mail address, you will need to create a new user account with the correct e-mail address, then delete the old account.
Enable Distribution e-mail notifications
When you enable Distribution e-mail notifications, your SiteMinder platform will send you e-mail alerts about issues affecting your property’s Distribution that require urgent action.
Distribution E-mail notifications examples:
Reservations from unmapped channel rates — caused by lack of mapping. You will need to map the unmapped channel rates and manually update your inventory.
Disabled channel rates — caused by a configuration error. You will need to check the error message sent in the e-mail, fix the disablement reason, and manually enable the channel rate.
Reset multi-factor authentication (MFA)
Switch your multi-factor authentication (MFA) authentication method by resetting your MFA. To reset MFA, go to your profile icon > My account, and click on the Reset button. You will need access to your current method to do one last verification before choosing a new method.