How do I access my account settings?
To access your account settings in SiteMinder:
Click on your profile icon in the top right corner.
Select My account.
Click the Edit button to make changes.
What account details can I update?
You can update these details in your account:
First name — your personal first name (not a department name).
Last name — your personal surname.
Preferred language — set your preferred platform language.
Phone number — your direct contact number.
Note: Your account E-mail address cannot be edited. If you need to change your e-mail address:
Create a new user account with the correct e-mail address.
Delete the old account.
Important information about shared accounts
Every person must have a unique account and e-mail address. To comply with Payment Card Industry Data Security Standards (PCI DSS) and data protection laws such as the General Data Protection Regulation (GDPR), e-mail addresses must not be shared among multiple user accounts (e.g., info@hotel.com or bookings@hotel.com).
How are date formats determined in my account?
The date formats in your SiteMinder platform (DD/MM/YYYY or MM/DD/YYYY) are based on your workstation/computer's time and date settings, not account settings.
Enable Distribution e-mail notifications
Enable Distribution e-mail notifications, your SiteMinder platform to receive e-mail alerts about issues affecting your property’s Distribution that require urgent action.
➕ Distribution E-mail notifications examples:
Reservations from unmapped channel rates — caused by lack of mapping. You will need to map the unmapped channel rates and manually update your inventory.
Disabled channel rates — caused by a configuration error. You will need to check the error message sent in the e-mail, fix the disablement reason, and manually enable the channel rate.
Reset multi-factor authentication (MFA)
If you can still log in, go to My account to switch your multi-factor authentication (MFA) authentication method by resetting your MFA method:
Click on your profile icon in the top right corner.
Select My account.
Click the Reset button.
Complete verification using your current MFA method.
Choose and set up your new preferred MFA method.