View a reservation

To search for and view a reservation:

Log in to your SiteMinder platform.
Go to the Reservations tab.
Use the filters to search, then click on a booking reference to open the reservation’s details.

Search filters

Use the filters to search for reservations by:

Booking reference / Reservation ID: If you know the booking reference, simply enter it and delete the date field by clicking “Clear all filters”. No need to enter dates if you have the booking reference.
Date range: choose the period you want to search for
Date type: Booked on, check-in or check-out date, or cancelled on date
Guest last name
Channel the reservation was booked on
Booking status (booked/confirmed, modified, or cancelled)
PMS delivery status (pending, delivered, or failed)

Note: You can only search for reservations that were either created or checked out within the last 548 days. Older reservations cannot be accessed.

Find cancelled reservations

If you want to find all cancelled reservations during a certain period – go to the Reservations tab, click the Date type dropdown, and select Cancelled-on. Set the date range then click Search to view all reservations cancelled during that period. Click on the booking reference to view details for the cancelled reservation.
For example, to see today's cancellations, select Cancelled-on for Date type and select today's date as both the start and end date.

View reservation details

Once you find the reservation you are looking for, click on the reservation’s booking reference to see these details:

Details	Description
Booking reference / Reservation ID	The ID generated by the channel, also provided to the guest. Direct Booking reservations show as BBN-BBXXXXXXXXXX
Reservation summary	Check-in and check-out date, length of stay, estimated arrival time, total rate
Channel	The channel the reservation was booked on. Where applicable, the secondary source is also shown — for example, Hotels.com via Expedia
Room details	Room rate, number of guests
Guest details	Main guest details including name, address, and contact details (if applicable)
Estimated arrival time	Shown if provided by the guest
Guest remarks	Notes and preferences added by the guest at time of booking
Payment summary	Payment reference, deposit amount, outstanding balance, and a total breakdown including room, extras, and taxes.
Payment details	Payment card details
History	Time and date the reservation was booked

Reservation details: things to note

Access guest details

You must have permission to access guest details
Guest contact and payment details are not included in booking confirmation, modification and cancellation e-mails. This includes phone numbers, e-mail addresses, physical addresses, company information, and payment card details.
Multi-factor authentication (MFA) is required to access guest details and payment details.

Date format in reservations

The date format shown in your SiteMinder platform (DD/MM/YYYY or MM/DD/YYYY) is based on your workstation or computer's time and date settings.

Missing guest contact details

If guest contact details are missing, the booking may have come through a third-party platform that doesn't pass full contact details, the guest may not have provided them, or there was a delivery issue. Contact the channel directly to obtain or correct them. Get the channel's contact details from their website or extranet.

Reservation totals and rate types

The total amount shown for a reservation is the amount sent by the channel. This may be a gross rate (inclusive of taxes) or a net rate, depending on the channel's settings.

To change how reservation totals are sent, for example, if you want the channel to send SiteMinder/your PMS net rates instead of gross rates, contact the channel directly to request an update to their reservation delivery settings.

Reservations for unmapped rates

⚠️ Reservations for unmapped rates:

Important: Make sure to map all your required room rates to the channel and to your PMS/CRS/RMS to reduce the risk of overbookings.

If a room rate is not mapped to the channel, on the Reservations page you'll see:

A yellow warning banner indicating the reservation came from a channel rate that isn't mapped in your platform (e.g., "Inventory not updated for Booking.com reservation") with recommended actions to fix the mapping issue

Blank or unknown room type and/or rate plan - Showing as (-)

If a room rate is not mapped to your PMS/CRS/RMS, you'll see:

Missing or incomplete PMS delivery status - Shows (-) in the Connectivity status column in the reservations list

Run a check-in report

To view upcoming check-ins:

Go to Reservations > Check-in report.
Select your date range.
View reservation details including guest names, length of stay, room details, and total amount.