Customer Support

Learn how to send scheduled messages to specific guest segments.

Segmentation settings for scheduled messages

Best practice advice to ensure you get the best possible performance with your emails

How to test your scheduled messages before sending them to guests.

How to customise scheduled messages — including the format and how to use guest reservation data.

This article covers which scheduled messages you can send to your guests, and how to set them up.

How to set up a scheduled message to be sent when a reservation is modified.

Set up sending rules for scheduled messages to determine when your scheduled messages will be sent, and to which guests.

Preventing certain people or email domains from receiving your Guest Engagement emails

Learn the many different ways you can utilise announcement emails at your property!

Send a one-time email to a group of guests that you select

Setting up and managing your pre, during, and post-stay messages.

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