Common sending rules for scheduled messages
💡 Set up scheduled messages in Guest Engagement > Communication > Scheduled messages. Set up sending rules in the Sending rules tab of each message.
The number of available Sending rules settings will depend on the type of message you are creating, however every scheduled message includes these two sending rules:
When should the message be sent — choose the time you want the message to be sent. Turn the Send instantly toggle on to send the message when a reservation is made. If you do not want messages to be sent instantly, turn the toggle off.
Message exclusions — Exclude email addresses and Exclude email domains from receiving the email. Note: these work in addition to Emails > Global exclusions.
Specific rules for different types of messages
Other specific sending rules are available, depending on the type of message:
How many days before arrival should the message be sent — if you do not want messages to be sent at the time of booking, use the slider to determine when the message should be sent to the guest, from earliest to latest (0-30 days before a guest’s arrival).
When do you want to start sending the email — choose a specific send time.
Which guests are you targeting — for some types of messages such as during-stay information and upsell messages, you can also target specific types of guests, for example those staying more than two nights only.
Restrict sending by date — prevent the message from being sent for reservations created before a certain date.