Customer Support

Communicate with guests using automated scheduled messages and Messaging hub.

Communication

Frequently asked questions about Messaging hub — a feature designed to streamline your conversations with guests in Guest Engagement.

Messaging hub: frequently asked questions

How to connect WhatsApp in Guest Engagement’s Messaging hub.

Connect WhatsApp in Guest Engagement

Create and manage WhatsApp templates to use via Messaging hub in Guest Engagement.

Create and manage WhatsApp templates

WhatsApp pricing: frequently asked questions

Streamline your conversations with guests in Guest Engagement.

Messaging hub

Learn how to send scheduled messages to specific guest segments.

Segmentation settings for scheduled messages

Best practice advice to ensure you get the best possible performance with your emails

Improving your email performance

How to test your scheduled messages before sending them to guests.

Test your scheduled messages

How to customise scheduled messages — including the format and how to use guest reservation data.

Customise your scheduled messages

This article covers which scheduled messages you can send to your guests, and how to set them up.

Set up scheduled messages

How to set up a scheduled message to be sent when a reservation is modified.

Reservation update messages

Set up sending rules for scheduled messages to determine when your scheduled messages will be sent, and to which guests.

Sending rules for scheduled messages

Preventing certain people or email domains from receiving your Guest Engagement emails

Global exclusions

Learn the many different ways you can utilise announcement emails at your property!

Practical examples of Announcement emails

Send a one-time email to a group of guests that you select

Using Announcements

Setting up and managing your pre, during, and post-stay messages.

Scheduled messages

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