Customer Support

Communicate with guests using automated scheduled messages and Messaging hub.

Communication

Find answers to common questions about Messaging hub.

Messaging hub: frequently asked questions

How to connect WhatsApp with Guest Engagement.

Connect WhatsApp in Guest Engagement

Create and manage WhatsApp templates to use via Messaging hub in Guest Engagement.

Create and manage WhatsApp templates

WhatsApp pricing: frequently asked questions

Streamline your conversations with guests in Guest Engagement.

Messaging hub

This article covers which scheduled messages you can send to your guests, and how to set them up.

Set up scheduled messages

How to customise scheduled messages — including the format and how to use guest reservation data.

Customise your scheduled messages

Set up sending rules for scheduled messages to determine when your scheduled messages will be sent, and to which guests.

Sending rules for scheduled messages

Learn how to send scheduled messages to specific guest segments.

Segmentation settings for scheduled messages

How to optimise your Guest Engagement emails to achieve better open rates and engagement from your guests.

Improve your Guest Engagement email performance

How to set up scheduled messages in Guest Engagement to be sent when a reservation is modified.

Reservation confirmation and update messages in Guest Engagement

Send a one-time message to selected guests in Guest Engagement.

Send an announcement to guests

Learn how to use announcement messages to communicate important information to your guests.

Use announcement messages

Control who receives your Guest Engagement emails by blocking specific addresses and domains.

Set up global exclusions for guest engagement emails

Sending text messages to guests in Guest Engagement.

Set up and send SMS (text messages)

Setting up and managing your pre, during, and post-stay messages.

Scheduled messages

Create a custom design with text, images, and links

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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