Customer Support

An overview of the absolute best practice

A really quick introduction to upselling

This article explains Offers, a critical upselling tool.

This article explains how to add a new offer, which will display in your Concierge.

This article explains how to add questions to your offer

Configure advanced settings for your Guest Engagement offers and room upgrades.

This article explains how to configure an offer’s Segments settings to control offer visibility..

The best tips on ensuring the best possible performance of your upsell email

How to make your upsell content stand out more

Define your brand, tone of voice, and more, so that your offers are consistent

Understand they types of people that stay with you, and for what reasons, in order to present the most relevant offers to them.

Getting the balance right between too little and too much makes a big difference to the success of your offer.

Utilise your property's personality to sell experiences to guests

Read up here on how to show offers based on a date range.

Offers, upgrades, and setting up the Concierge page for your property.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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