View guest analytics
View guest analytics in Guest Engagement:
Go to Guest Engagement > Analytics > Guests.
View reservation statistics
View Guest Engagement statistics for the next 30 days:
Total reservations: Total number of guest bookings.
With email addresses: Number and percentage of bookings with guest emails.
From Booking.com: Number and percentage of Booking.com reservations.
From Expedia: Number and percentage of Expedia reservations.
With phone number: Number and percentage of guests with phone numbers.
View the guests chart
The guests chart shows:
Total guests (yellow): All reservations.
Emailable guests (green): Reservations with valid email addresses.
Daily, weekly, or monthly breakdown options.
View guest segments
Guest data is based on the past 30 and coming 30 days' reservations, broken down by:
Length of stay.
Rate codes.
Languages.
Other booking details.
Language preferences
Review the language breakdown chart to:
Identify commonly spoken guest languages.
Consider activating additional languages if they represent 10-15% of reservations.
Plan for guest communications in their preferred language.