Customer Support

How to set up or reset multi-factor authentication (MFA) for your SiteMinder user account.

Set up or reset multi-factor authentication (MFA)

How to reset your password and guidelines to keep your password secure.

Reset your password

How to set up and log in with passkeys

How to log in with MFA using the SiteMinder mobile app

Troubleshooting login issues

Multi-factor authentication (MFA) is required to access guest details and complete certain actions in your SiteMinder platform.

Multi-factor authentication (MFA) for protected guest details and actions

How to reset MFA for another user

Enter a support code to verify your identity before being connected to our support team.

How to find your support code

Protect against phishing, spam, and malware

Protect Your Account from Ad Phishing Scams

Login and security

How to add new users, set permissions, and manage access to your property in your SiteMinder platform.

Create and manage user accounts and permissions

Protect your user accounts and guest data by following these security best practices.

Tips to keep your account secure

Create and manage users

Create a custom design with text, images, and links

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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