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Reset your password
Reset your password

How to reset your password and guidelines to keep your password secure.

Updated over a week ago

Important to know:

  • To reset your password, go to the Login page and click on Forgot password.

Password guidelines

Here are some password guidelines to follow to help you keep your account, guest data, and your platform settings secure. Your password must:

  • have at least eight characters;

  • contain lower and upper case letters;

  • include at least one number;

  • be different from your last four passwords;

  • not have common words or personal information (like birthdates).


  • Don't share your password with anyone.

  • Don't write down passwords.

  • Don't save passwords in insecure files or e-mails.

  • Be cautious of suspicious individuals asking for your password.

  • If you believe your password is no longer secure, change your password immediately.

Reset your password

If you need to change your password for security reasons or you have forgotten it and are unable to log in, easily reset your password by following the steps below:

  1. Go to the Login page.

  2. Enter your E-mail address and click on Next.

  3. Click on Forgot password.

  4. Enter your e-mail address, then click on Send.

  5. Check your e-mail inbox. Within 10 minutes, you should receive an e-mail with a link to reset your password. Click on Reset my password or copy the link into your browser.

  6. In the New password field, write your new password (following the guidelines found above).

  7. Enter the same password in the Confirm new password field.

  8. Click on Reset password. You will be directed to the Login screen.


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