Spam and malware — what are they?
Spam is unsolicited bulk communications sent in an attempt to steal your sensitive information and access credentials, whereas malware — a malicious form of software designed to damage or exploit your device, systems, and networks — aims to disrupt the normal functioning of your business, steal your information, and secretly spy on your activities.
Following some simple steps, such as installing anti-virus software, enabling multi-factor-authentication (MFA), and avoiding suspicious e-mails and links, can help protect you and your guests from the effects of spam and malware. So stay safe, secure and vigilant.
Phishing: how to spot it and stay protected
Phishing scams are getting more prevalent, with attacks occurring via e-mails, text messages, websites, and telephone calls. Once a scammer has installed a virus on your device or tricked you into revealing sensitive information — for example, the credit card details and passwords belonging to you and your guests — they can steal huge sums of money and even identities.
To help recognise and protect against phishing, remember the following:
Our e-mail messages come from official SiteMinder official domains, specifically:
Any website links we share with you are also hosted on these domains.
We will never contact you via subdomains or domains with different extensions — for example, domain.biz.
We will not ask for your username, password, or any other sensitive information via e-mail.
Be cautious of unexpected and/or urgent e-mails claiming to come from us.
Preview links and attachments before opening them, and if you are still unsure, log in directly rather than clicking a link in the e-mail.
Pay close attention to the sender’s e-mail address; assess if it is legitimate.
Scrutinise the format and content of the e-mail: authentic e-mails will include not only your full name, but also your account information and customer numbers.
Look for any unusual spelling and grammatical errors — a tell-tale sign of fraud.
Be wary of suspicious offers, vouchers, and discounts; if it sounds too good to be true, it probably is.
Keep an eye out for fraudulent log-in screens with illegitimate URLs.
⚠️ If you receive a suspicious e-mail from someone impersonating SiteMinder, please report it to your provider and notify our customer support team.
General steps to protect your data
Use MFA to add an additional layer of security and protect your credentials.
Update your applications and operating systems regularly, especially when prompted.
Install anti-spyware, anti-virus, and anti-malware tools, and keep them up to date.
Do not use public e-mail addresses for your login details and/or username.
Do not share any of your property’s login credentials with anyone.
Set strong passwords, and do not reuse passwords across different accounts.
Securely back up your online data to avoid losing it.
Restrict, secure, and protect any physical data onsite.
Set up a cybersecurity training session for your staff.