A trusted device is a device you've confirmed is yours. Trusting a device adds an extra layer of protection, keeping access to your sensitive information and actions safer and more resistant to phishing.

You need a trusted device to view sensitive information, such as guest contact and credit card details, or to perform sensitive actions. Trusted devices work alongside other security measures, such as multi-factor authentication (MFA), passwords, and passkeys, to help keep your account secure.

Once a device is trusted, you can sign in without an MFA prompt and won't need to complete additional verification to view sensitive information or perform sensitive actions.

Note: Trusted devices are not supported in the SiteMinder mobile app. On a mobile web browser, you'll be prompted to trust your device the same as on desktop, however you can only view and delete trusted devices on desktop.

You need a trusted device to:

On a trusted device, viewing sensitive information and performing sensitive actions unlock silently on that device instead of being asked to verify with your MFA method.

Note: You need MFA set up before you can add a trusted device. If you haven't set up MFA yet, set it up first, then add your trusted device. You can also use a passkey, but MFA must be set up before you can create passkeys.

To add a trusted device when you log in to SiteMinder from a new browser or device:

Your device is trusted straight away. You will receive a confirmation e-mail to let you know a new trusted device has been added.

You must confirm your device by e-mail before it becomes a trusted device. Until you confirm, you can't use it to view sensitive information. The confirmation link expires after 24 hours.

To confirm your device:

You can also add a trusted device from My Account settings:

💡 The Add trusted device button only appears when the device you're using isn't already trusted.

To see which devices are trusted on your account:

Each device shows its name and browser, for example iPad | Safari. From here you can remove any device you no longer want to trust.

You need to be on a trusted desktop device to remove one.

Removing a device immediately ends its trusted status. You can't access sensitive information from that device until you add it back.

💡 Note: If you are not on a trusted device or you've lost access to your trusted devices, you can't delete a trusted device and you will need to ask another user with user management permissions to help.

On a trusted device, you skip the extra verification step when you log in. After you enter your e-mail and password, you will be logged in and you won't be asked to verify with MFA or a passkey.

You may still be asked to verify with MFA occasionally, for example every 30 days, or if you switch browsers or devices, or clear your browser data.

If you're logging in from a device that isn't trusted, you'll still be prompted to verify with MFA or a passkey. After verifying, you'll be asked if you want to set up this device as trusted. You can continue to log in without enrolling the device as trusted.

You can log in and use SiteMinder without setting up a trusted device. When prompted to trust a device, you can continue without enrolling it.

A trusted device is required to view sensitive information (such as guest contact and credit card details) and to perform sensitive actions. Without a trusted device, you can still log in, but you will not be able to view these details or perform these actions.

Even on a trusted device, you may still be asked to verify with MFA occasionally, for example every 30 days, or if you switch browsers or devices, or clear your browser data.

A trusted device is linked to your user account, your browser profile and your device. If you switch browsers on the same computer, or use incognito or private browsing mode, the device may not be recognised as trusted and you may need to enrol it again.

You can only add and manage trusted devices on a desktop device. Trusted devices are not currently supported on mobile or the SiteMinder mobile app.

To log in and view sensitive guest details in the SiteMinder mobile app, you'll be prompted to verify with your multi-factor authentication (MFA) method. Passkeys and trusted devices are currently not supported in the SiteMinder mobile app.

To view sensitive information such as a guest's credit card details (PAN) or personal details (PII), you need to be on a trusted device. If you're on a device that isn't trusted, to view sensitive details, you'll be prompted to set up a trusted device.

To add a trusted device, first set up MFA, then make your device trusted. You can log in with a passkey, but you still need a trusted device to view these details.

If you no longer have access to any of your trusted devices, you can't remove a device, delete a passkey, or reset MFA yourself (via My account). This is because these actions are sensitive and require you to be on a trusted device.

To regain access:

Once your device is removed, log in with your MFA method and add your current device as a new trusted device.

When a new trusted device is enrolled on your account, you'll get an e-mail asking you to confirm it. If you didn't request this enrolment, open the e-mail and click Unknown device to reject it.

If you didn't request to enrol this trusted device, we recommend changing your password.

Yes. There is currently no limit to how many trusted devices can be enrolled, including across different browsers, although we recommend keeping the number of trusted devices to a minimum.

If your group uses Multi-property, a user can set up a trusted device within an individual property. However you cannot view or manage trusted devices across multiple properties.