Create and manage Multi-Property users across your group portfolio. Users created via this path have access to all properties in your group by default, including guest payment and contact details.
⚠️ Notes:
User management is only available to Multi-Property users with Admin permissions
Each person must have their own Multi-Property user account. Sharing accounts creates security risks for your properties and guests. This follows the Payment Card Industry Data Security Standard (PCI DSS)
Create a Multi-Property user with access to all properties
To create a new Multi-Property user with access to all properties in your group:
Go to Multi-Property > Admin > Multi-Property Users tab.
Click the ellipsis button (three dots button).
Click New multi-property user.
Enter the e-mail address of the new user and click Check email to see if a user with this e-mail address already exists.
Enter the new user's details and select their role:
Admin: Access to all properties. User management: admins can create, edit, and delete Multi-Property users
General: Access to all properties, excluding user management
Click Submit.
The new Multi-Property user will receive an activation e-mail to complete their account setup.
💡 When a user is created via Multi-Property > Admin > Multi-Property Users, they are granted access to all properties in your group portfolio. All permissions are enabled, including access to guest contact and credit card details in the SiteMinder platform (MFA required to access). Access for Multi-Property users cannot be restricted to specific properties or permissions. To give a user access to specific properties/permissions only, create a property user instead via Multi-Property > Properties > Users or SiteMinder platform > User Management. See this guide.
Note:
Multi-Property users can use the same credentials to log into both Multi-Property and the SiteMinder platform
An e-mail address can only be added to one hotel group at a time. The same e-mail address cannot be used to create another user under a different enterprise
Update user details
Go to Multi-Property > Admin > Multi-Property Users tab.
Select a user to view their details.
Click the edit buttons to update the user's first name, last name or language.
💡 A user's e-mail address cannot be edited. To change an e-mail address, delete the Multi-Property user and create a new user with the updated e-mail address.
Delete a user
To delete a Multi-Property user:
Go to Multi-Property > Admin > Multi-Property Users tab.
Select the user you want to delete.
Click the ellipsis button (three dots button), then click Delete user.
⚠️ Deleted Multi-Property user accounts cannot be recovered.
Multi-Factor Authentication (MFA) for Multi-Property users
When setting up your Multi-Property account, you are required to enable Multi-Factor Authentication (MFA).
MFA is also required to access protected guest details, including guest contact details and guest payment card details.
To set up or reset your MFA:
Log into the SiteMinder platform.
Click on your profile icon in the top right corner.
Select My account.
Set up or reset MFA.
💡 Once MFA is set up, you can also create a passkey for a faster and more secure login. See How to set up and log in with passkeys.
Upgrade a property user to a Multi-Property user
You can upgrade an existing property user to a Multi-Property user. Once upgraded, the user will have access to all properties in your group portfolio by default, including guest payment and contact details. This gives them a single login across your entire portfolio.
⚠️ Upgrading a property user to a Multi-Property user will:
Deactivate their current property user account
Sign them out of all active sessions
Reset their existing password and MFA method
Once upgraded the user will receive an activation email to set up their account and configure a new password and MFA/passkey.
To upgrade a property user to a Multi-Property user:
Go to Admin > Multi-Property users.
Click the ellipsis button (three dots button) in the top right corner and select New multi-property user.
Enter the e-mail address of the property user you want to upgrade and click Check email.
If an existing property user is found, a warning message appears listing what will happen to their account. Tick the checkbox to confirm and click Continue.
Review the pre-filled Name and Email fields.
Select a role and click Submit.
The user will receive an email to activate their account and set up a new password and MFA method.
⚠️ Multi-Property users do not currently have access to the SiteMinder mobile app or property-level notifications.