About user management access
To add and manage users and their permission levels, you need User management permission enabled. If you have user management permissions, you will see the User management option in the drop-down menu when clicking on your property name.
If you do not have and need user management access, ask a colleague who already has user management permission to enable it for you. If this user no longer works at your property, please contact our support team.
Add a user account
To add a new user to your property:
Click on your property name in the top navigation bar.
Select User management from the drop-down menu.
Click the Add user button.
Enter the new user’s details including unique e-mail address, name, preferred language and phone number.
Under Account permissions, select if you want to enable User management access (to add, edit, or delete other users).
Choose the user level: Admin for full access or General for customised permissions (access to specific areas of the SiteMinder platform).
After creating a new user account, an activation e-mail will be sent to the user's e-mail address to set up their password and activate their account. The user account shows as “Pending” until they click the activation link in the e-mail.
Note: To add a user with access to multiple properties, you'll need to create separate user accounts for each property.
About user account permissions
When creating new users, you need to decide what level of access they need. There are two main user account types:
Admin — admin users automatically get full permissions for your platform except User management.
General — general users have read-only access by default. You can enable specific permissions to give them additional access.
Property permissions:
Property settings — manage property information, details, and policies
Rooms and rates — manage room types, rate plans, and channel rates
Payment settings — set up accepted payment methods
Media library — manage property images
Distribution permissions:
Inventory — update rates, availability and restrictions
Channels — map to channels and manage channel connections
Yield rules — set up yield rules
Demand Plus — manage Demand Plus
Direct booking permissions:
Direct booking rates — manage rates for your booking engine
Promotions — create and manage promotion codes
Extras — create and delete extras
Configuration — manage booking engine settings
Website builder — use the website builder
Reservations permissions:
Reservation details and operational reports – search, view and run reports on reservations
Guest payment details — manage payment card details (Note: Reservation details and operational reports permission must also be granted to enable this)
Additional permissions:
Third-party connectivity — for PMS/RMS/CRS integration
Insights — reports access
Update user permissions
To update and manage a user's permissions/access to different sections of your property’s SiteMinder platform:
Click on your property name > select User management.
Find the user and click the ellipsis button (three dots button).
Select Edit this user.
Tick or untick the permissions you want to enable or disable for this user.
Click Save to apply the changes.
⚠️ Note: You cannot edit user details such as e-mail address, first name, or phone number. If details need to be changed, create a new user account instead.
Delete a user account
To remove a user’s access from your property:
Click on your property name > select User management.
Find the user and click the ellipsis button (three dots button).
Select Delete this user.
⚠️ Note:
Once you delete a user account, it is permanent — you cannot retrieve their access or history.
If you're unsure about deleting a user, consider restricting their permissions instead.
Troubleshooting
New users are not receiving the account activation e-mail
Check if the e-mail address was entered correctly when creating the account.
Ask the user to check their spam or junk folder for the activation e-mail.
Request your IT team to whitelist our e-mail address and password reset URL domain if your company's e-mail system might be blocking our e-mails.
Error: "Creating user failed. We are unable to create the user."
Check if the e-mail address is already being used for an existing user account.
Try using a different e-mail address.
If the problem persists, contact our support team.
The only user with user management access has left
If the only user at your property with User management permission has left and no one else has user management permissions, contact our support team for assistance.