Multi-Property users can access all properties in your Multi-Property portfolio. User management is only available to Multi-Property users with Admin permissions.
⚠️ Each person must have their own Multi-Property user account. Sharing accounts creates security risks for your properties and guests. This follows the Payment Card Industry Data Security Standard (PCI DSS).
Multi-Property user roles
There are two roles available for Multi-Property users:
Admin: full access to all areas of Multi-Property, including user management (can create, edit, and delete Multi-Property users)
General: Access to Multi-Property excluding user management. Assign access to specific areas:
Allow user management
Property
Distribution
Connectivity
Direct booking
Reservations
Insights
Create a Multi-Property user
To create a new Multi-Property user:
Go to Multi-Property > Admin > Multi-Property Users tab.
Click the three dots
Click New multi-property user.
Enter the email address of the new user and click Check email to see if a user with this email address already exists.
Enter the new users details and select their role (General or Admin).
Click Submit.
The new Multi-Property user will receive an activation e-mail to complete their account setup.
💡 Note:
Multi-Property users can use the same credentials to log into both Multi-Property and the SiteMinder platform.
An e-mail address can only be added to one hotel group at a time. The same e-mail address cannot be used to create another user under a different enterprise.
When setting up your account, you'll be required to enable Multi-Factor Authentication (MFA). If you need to reset your MFA for your Multi-Property account, please contact our support team.
Edit a Multi-Property user
To edit an existing Multi-Property user:
Go to Multi-Property > Admin > Multi-Property Users tab.
Select a user to view their details.
Click the edit buttons to update the user's details.
💡 A user's e-mail address cannot be edited. To change an e-mail address, delete the Multi-Property user and create a new user with the updated e-mail address.
Delete a Multi-Property user
To delete a Multi-Property user:
Go to Multi-Property > Admin > Multi-Property Users tab.
Select the user you want to delete.
Click the ellipsis button (three dots), then click Delete user.
⚠️ Deleted Multi-Property user accounts cannot be recovered.
Multi-Factor Authentication (MFA) for Multi-Property
When setting up your Multi-Property account, you are required to enable Multi-Factor Authentication (MFA). If you need to reset your MFA for your Multi-Property account, contact our support team.