Log in with MFA using the SiteMinder mobile app:
On your desktop, log in with your e-mail address and password.
You will see a number on the multi-factor authentication screen. You will need to select this number in the SiteMinder app.
You will receive a notification on your mobile device asking to authorise the sign in. Open the notification.
Log into your account in the SiteMinder mobile app, select the matching number and complete the biometric login (face or fingerprint recognition).
You will then be taken to the mobile app dashboard and logged in successfully on your desktop device.
💡 Note: If your browser's location differs from your mobile device's location, or if location data cannot be retrieved/is unknown, you'll see a suspicious activity warning. This security feature when using the mobile app for MFA protects your account from unauthorised access:
You'll see a warning screen with sign-in details
Review the details and confirm whether the login attempt was made by you
If legitimate, check both confirmation boxes - "Yes, I am logging in on [browser] on [device]" and "Yes, I am logging in from [location]
Tap "Yes, it is me" to proceed to the 3-number challenge. Or if you don't recognise the login, tap "No, reject login" to block the attempt
If the "Yes, it is me" option is greyed out and can’t be selected, check that you have the latest version of the mobile app installed. Install the latest version then log in again and verify with MFA